Amy Bockius
Colorado Springs,CO
Summary
Compassionate Family Preservation Manager/Specialist with 5 1/2 years of experience in a nonprofit setting. Skilled at managing multiple cases with great attention to detail and knowledge of local resources. Empathetic and caring with excellent relationship-building skills with families.
Overview
34
34
years of professional experience
Work History
Service Coordinator
The Resource Exchange
Colorado Springs, CO
09.2021 - Current
- Conducted client assessments to identify service requirements and appropriate resources.
- Maintained accurate records of services provided for each client.
- Coordinated with community resources to enhance service offerings to clients.
- Provided support and guidance to clients, navigating them through service options.
Family Preservation Manager
Kids Crossing
Colorado Springs, CO
05.2016 - 08.2021
- Provided support, case consultation and administrative support to family preservation staff.
- Provided compassionate patient care for required caseload.
Family Preservation Specialist
Kids Crossing
Colorado Springs, CO
04.2016 - 05.2019
- Provided therapeutic, social services and assistance to improve the social and psychological functioning of children and their families to maximize the family well-being and the academic functioning of children.
Food Service Manager
Sunset Lanes
Beaverton, OR
07.1999 - 11.2000
- Hired, trained and managed team
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
General Manager
Bagel Basket
Beaverton, OR
03.1997 - 07.1999
- Responsible for the operation of store; responsible for hiring, training, money management, maintaining inventory and customer service.
Assistant Store Manager
Bagel Expresso
Hillsboro, OR
08.1996 - 03.1997
- Assisted the General Manager of store, helped in hiring, training, customer service.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assistant Manager
KFC
Nashua, NH
09.1994 - 11.1995
- Assisted General Manager in running of the store, helped in hiring, training and customer service.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Dining Room Manager
Food Service Management
West Palm Beach, FL
08.1991 - 08.1994
- Responsible for facilitating communication between the dining area and the kitchen, supervised dining room staff, enforced dining room policies of the college
Education
Master of Science - Marriage, Family And Child Therapy
University of Phoenix
Colorado Springs, CO08.2015
Bachelor of Science - Food Service Mangement
Johnson And Wales University
Providence, RI1991
Associate of Science - Culinary Arts
Johnson And Wales University
Providence, RI05.1989
Skills
Ability to empathize and connect with people
Communication
Case Management
Well trained in TBRI, Nurturing Parent, Home Studies for Foster/Adoption placement
Timeline
Service Coordinator
The Resource Exchange
09.2021 - Current
Family Preservation Manager
Kids Crossing
05.2016 - 08.2021
Family Preservation Specialist
Kids Crossing
04.2016 - 05.2019
Food Service Manager
Sunset Lanes
07.1999 - 11.2000
General Manager
Bagel Basket
03.1997 - 07.1999
Assistant Store Manager
Bagel Expresso
08.1996 - 03.1997
Assistant Manager
KFC
09.1994 - 11.1995
Dining Room Manager
Food Service Management
08.1991 - 08.1994
Master of Science - Marriage, Family And Child Therapy
University of Phoenix
Bachelor of Science - Food Service Mangement
Johnson And Wales University
Associate of Science - Culinary Arts
Johnson And Wales University
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