Amy Booker
Dallas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Office Manager
Za'meers Staffing Agency
01.2024 - Current
- Oversee daily operations, ensuring smooth workflow and effective communication among departments
- Implement organizational strategies, improving office efficiency and reducing operational costs
- Manage administrative staff, fostering a collaborative and productive work environment
- Coordinate schedules and meetings, optimizing time management and resource allocation
- Develop and maintain office policies, enhancing compliance and operational consistency
Data Analyst
NCR
01.2021 - 04.2023
- Analyzed large datasets to identify trends, resulting in actionable insights for strategic decisions
- Developed automated reporting tools, reducing manual data processing time by over 40%
- Collaborated with cross-functional teams to improve data accuracy, leading to better forecasting
- Utilized statistical methods to solve complex business problems, enhancing operational efficiency
- Generated detailed reports that supported key business initiatives and improved decision-making
Server
Nates Steak and Seafood
03.2018 - 01.2020
- Resolved customer issues promptly, enhancing overall service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bar Trainer
Lazy Dog
02.2015 - 03.2018
- Trained new staff in bar operations, improving service efficiency and customer satisfaction
- Implemented training programs, enhancing team skills and reducing errors
- Developed and maintained training materials, ensuring consistency in service quality
- Resolved operational issues swiftly, maintaining a smooth workflow and high service standards
- Led team training sessions, improving staff efficiency and customer satisfaction
Cocktail Server
Hardknocks Sports Bar
01.2014 - 02.2015
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Server
Radisson
01.2012 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Gregory-Portland HS
Portland, TX06-2014
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
Timeline
Office Manager
Za'meers Staffing Agency
01.2024 - Current
Data Analyst
NCR
01.2021 - 04.2023
Server
Nates Steak and Seafood
03.2018 - 01.2020
Bar Trainer
Lazy Dog
02.2015 - 03.2018
Cocktail Server
Hardknocks Sports Bar
01.2014 - 02.2015
Server
Radisson
01.2012 - 01.2014
High School Diploma -
Gregory-Portland HS