Amy Bosworth
Jericho,VT
Summary
Dedicated Customer Service and Management Professional with diverse experience in fostering effective work environments. Managed workflow efficiency in high-pressure settings while delivering exceptional customer service through strong communication skills. Cultivated nurturing environments for children by organizing educational activities and promoting healthy development.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Animal Care Technician
Missy Ann Stables
Milton, VT
01.2007 - 10.2018
- Accountable for day to day operations and overall management of an equine facility.
- Provided daily care and feeding for a variety of animals at the facility.
- Maintained clean and safe living environments for all animals in the stables.
- Administered medications and treatments following veterinarians' instructions.
- Monitored animal behavior and health to identify any potential issues early.
- Trained new staff on animal handling and care procedures effectively.
- Partnered with team members to enhance animal care protocols, improving overall care quality.
CDA Dental Assistant
Dr. David Solomon
Cambridge, VT
01.2013 - 10.2017
- Assisted the Doctor, chairside, in daily routine dental procedures, responsible for office ordering, and ensuring patient comfort throughout their visit.
- Handled phone inquiries and coordinated appointment changes.
- Duties including triaging patients' needs and priorities.
- Chair side duties, including but not limited to endodontics, crown and bridge, restorative (amalgam and composite), comprehensive exams, limited exams and more.
- Duties including triaging patients' needs and priorities.
- Processed payments and insurance claims to support smooth office operations.
Supervisor/ Customer Service Representative
Healthy Living Market
South Burlington, VT
01.2011 - 01.2014
- Assisted in supervising front end staff, managed change orders, and ensured smooth workflow.
- Responsible for a large amount of cash and a money safe.
- Issued receipts, refunds, credits, and change due to customers.
- Received payment by cash, check, credit cards, vouchers, and automatic debits.
- Addressed and resolved customer complaints to enhance satisfaction.
- Established prices for goods and services, and tabulated bills using calculators and cash registers.
- Answered multi-line phones and directed customer and distributor calls.
Education
TDA - Dental Assistant
Center For Technology Essex
Essex Junction, VT 08.2012 - 06.2013
Homeschool
Milton, VTSkills
- Veterinary support
- Facility operations
- Health assessment
- Animal behavior analysis
- Teamwork
- Scheduling appointments
- Communication
- Detail orientation
- Problem resolution
- Cheerful and energetic
- Child development
- Patient triage
- Customer service
- Team collaboration
Timeline
CDA Dental Assistant
Dr. David Solomon
01.2013 - 10.2017
TDA - Dental Assistant
Center For Technology Essex
08.2012 - 06.2013
Supervisor/ Customer Service Representative
Healthy Living Market
01.2011 - 01.2014
Animal Care Technician
Missy Ann Stables
01.2007 - 10.2018
Homeschool