Amy Bower
Allentown,,PA
Summary
Analytical Administrative Assistant with over 25 years of experience. Skilled in problem-solving and effective communication, successfully coordinating multiple office procedures while maintaining meticulous electronic records. Committed to enhancing organizational efficiency and delivering exceptional customer service.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Medical Associates of the Lehigh Valley
Schnecksville, Pennsylvania
03.1999 - Current
- Triage incoming phone calls, documenting and forwarding to colleagues to ensure timely responses.
- Initiate, complete and track prior authorizations for medications electronincally and attaching pertinent records.
- Schedule appointments and coordinate infusions.
- Maintain electronic records by creating and filing documents.
- Facilitate stocking and ordering of medications online and through sales representatives.
- Register and scan insurance information and collect payments via cash, check or credit card.
- Manage multiple emails to provide information, facilitating clear and effective business correspondence.
- Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Collect data and submit applictions for patient assitance programs through drug companies.
- Process incoming corresondence and priotitize urgent communication effectively.
Education
Associate of Applied Science -
Lehigh Carbon Community College
Schnecksville, PA05-1994
Skills
- Electronic record management
- Document organization
- Customer service
- Computer proficiency
- Communication skills
- Privacy compliance
- Problem solving
- Multi-line telephone operation
- Time management
Timeline
Administrative Assistant
Medical Associates of the Lehigh Valley
03.1999 - Current
Associate of Applied Science -
Lehigh Carbon Community College