Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Sandlin

Heber City,UT

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Service Advisor

Labrum Chevrolet, Buick
03.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Director of Hospitality

American Communities
11.2021 - 02.2023
  • Served as liaison between executive management and events department.
  • Streamlined operations for increased efficiency and improved guest experience.
  • Established strong relationships with vendors, securing favorable pricing and terms for products and services required in the industry.
  • Managed budgets and financial performance, ensuring profitability while maintaining excellent service quality.
  • Reviewed work completed by events coordinator, delivered feedback and verified timely completion of tasks.
  • Oversaw facility management projects, ensuring timely completion without compromising on quality or safety standards.

Director of Lodging Operations

Deer Valley Resort
06.2019 - 09.2021
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.

General Manager Signature Collection

Deer Valley Resort
10.2014 - 06.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.

Assistant General Manager Empire Pass

Deer Valley Resort
08.2012 - 10.2014
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Operations Manager Grand Lodge

Deer Valley Resort
09.2009 - 08.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Guest & Owner Services Manager Empire Pass

Deer Valley Resort
09.2008 - 09.2009
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Education

High School Diploma -

Thousand Oaks
Thousand Oaks, CA
05-1995

Skills

  • Operational Efficiency
  • Staff Training and Development
  • Health and safety compliance
  • Recruitment and hiring

Timeline

Service Advisor

Labrum Chevrolet, Buick
03.2023 - Current

Director of Hospitality

American Communities
11.2021 - 02.2023

Director of Lodging Operations

Deer Valley Resort
06.2019 - 09.2021

General Manager Signature Collection

Deer Valley Resort
10.2014 - 06.2019

Assistant General Manager Empire Pass

Deer Valley Resort
08.2012 - 10.2014

Operations Manager Grand Lodge

Deer Valley Resort
09.2009 - 08.2012

Guest & Owner Services Manager Empire Pass

Deer Valley Resort
09.2008 - 09.2009

High School Diploma -

Thousand Oaks

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Scott Sandlin