Amy Bowling
Customer Service Representative
Springfield,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Nationwide Transfer LLC
Springfield, MO
02.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Inbound Call Center Representative
CTA
Springfield Mo
09.2022 - 12.2022
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Built positive relationships with customers by providing exceptional customer service.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Cashier Team Lead
Snappy Mart
Springfield Mo
01.2021 - 04.2022
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Trained team members on cash register operation and cash handling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Home Health Aide
Marie Franklyn
Houston, MO
04.2019 - 01.2021
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Improved patient well-being by providing compassionate and attentive personal care.
CNA
Licking Park Manor
Licking, MO
10.2018 - 04.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cook
Licking Park Manor
Licking, MO
01.2017 - 08.2018
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Waitress
Whispering Pines
Houston, MO
02.2015 - 01.2017
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cook Supervisor
Whispering Pines
Houston, MO
02.2010 - 05.2015
- Mentored kitchen staff to prepare each for demanding roles.
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with staff members to create meals for large banquets.
Manager
Sheek Boutique
Grafton, IL
01.2009 - 03.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Front Counter Cashier
Taco Bell
Mountain Grove, MO
10.2007 - 01.2009
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Resolved customer complaints professionally, leading to higher overall customer retention rates.
- Balanced cash drawers accurately at shift end, contributing to financial accountability for the store location.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Maintained up-to-date knowledge of store promotions and policies, enabling prompt assistance with customer inquiries about discounts or deals available on items sold at the establishment.
Cabinet Finisher
Shrivers Cabinets
Tyrone ,Mo
10.2005 - 08.2007
- Improved the efficiency of cabinet finishing tasks by implementing an organized workflow system.
- Performed regular maintenance on tools and equipment, resulting in reduced downtime due to malfunction or breakage.
- Contributed to business growth by consistently delivering high-quality finished products that met or exceeded client expectations.
- Achieved a high-quality finish on cabinets by meticulous preparation, sanding, and staining techniques.
- Maintained consistency in finish quality by mixing and applying stains and topcoats with precision.
- Restored antique cabinetry pieces to their original beauty with expert refinishing techniques and color matching skills.
- Developed expertise in various finishes such as glazing, distressing, toning, and lacquering for custom-made cabinets.
Deli Clerk
Town N Country Supermarket
Licking, MO
02.2003 - 03.2005
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Screen Printer
Houston Sportswear
Houston, MO
02.2001 - 01.2003
- Cleaned, adjusted and repaired screen printing machines.
- Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
- Assisted clients throughout the design process ensuring a smooth transition from artwork to the final printed product.
- Copied customer designs and translated to functional print screens.
- Set up 1 printing machine daily and maintaining functional and clean workspace.
Breakfast Cook
McDonald's Restaurant
Houston, MO
10.1999 - 01.2001
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Waitress
Pizza Hut
Mountain Grove, MO
06.1997 - 01.1999
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Landscape technician - undefined
Hyde vocational school
CNA - undefined
Salt river technical school
GED - undefined
Drury college
Bachelor Of Applied Arts - Communications
Ashland University
Ashland, OHSkills
Cooking
Roles
- I sweep and mop the dining area keeping it clean. I also wash all dishes,pots, and pans. I have also helped put out deserts and bread as well as organizing things in the cabinets.
- I was a volunteer and also a girl in partcipating in a sober living house i helped other girls do paperwork, let them use my car to get to appointments. I also cleaned,organized,and cooked for all the ladies in the sober living home
- I made many phone calls to people all over the united states and booked them into a meeting where they could get rid of there timeshare if they wanted as well as taking credit card info to pay for the seminar.
- I sanded down cabinets and sprayed them with stain in order to finish them as well as doing glue up where you must match the wood and glue together to make doors.
References
- Kathy Lewis, Care coordinator, SEMO, 4172172748
- Sylvia snelling, Head cook, Houston senior center, 4179672013
- Chrystine murphy, Retired payroll clerk, Boeing company, 6187726600
Projects
Hopes Landing, A recovery program for women which teaches them to live a sober and happy life as well as learning to be a productive member of society. we helped them with budgeting,cooking,time management as well as how to balance your daily life in a healthy manner., Three months, House managet/ big sister, 6 Volunteer at senior center, spend time helping in the kotchen and cleaning to make sure the.seniors have a nice area to eat lunch at while putting a smile on there face daily., started two months ago /current, Dishwasher/ kitchen help, 3
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
Customer Service Representative
Nationwide Transfer LLC
02.2024 - Current
Inbound Call Center Representative
CTA
09.2022 - 12.2022
Cashier Team Lead
Snappy Mart
01.2021 - 04.2022
Home Health Aide
Marie Franklyn
04.2019 - 01.2021
CNA
Licking Park Manor
10.2018 - 04.2019
Cook
Licking Park Manor
01.2017 - 08.2018
Waitress
Whispering Pines
02.2015 - 01.2017
Cook Supervisor
Whispering Pines
02.2010 - 05.2015
Manager
Sheek Boutique
01.2009 - 03.2010
Front Counter Cashier
Taco Bell
10.2007 - 01.2009
Cabinet Finisher
Shrivers Cabinets
10.2005 - 08.2007
Deli Clerk
Town N Country Supermarket
02.2003 - 03.2005
Screen Printer
Houston Sportswear
02.2001 - 01.2003
Breakfast Cook
McDonald's Restaurant
10.1999 - 01.2001
Waitress
Pizza Hut
06.1997 - 01.1999
Landscape technician - undefined
Hyde vocational school
CNA - undefined
Salt river technical school
GED - undefined
Drury college
Bachelor Of Applied Arts - Communications
Ashland University
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