Amy Boyer
Summary
Knowledgeable and dedicated customer service professional with extensive (over 20 years) experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
IAA
11.2023 - 02.2024
- Took REPO and new owner Payments
- Getting Car owners And Hauling companies orders put to have our loader get the vehicles for the customer.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead Teacher
A Kids World
07.2023 - 09.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Administrative Assistant/Customer Service Representative
Clockwork Heating And Air
10.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answering calls, emails, and faxes
- Customer Complaint Resolution
- Accounts Receivables
Receptionist
Industrial Mechanical Inc.
07.2017 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered switchboard promptly and directed incoming calls to correct offices.
- Data Entry, Processed Purchase Orders, Fleet, Per Diem/Lodging and Truck Trips and put information into Job Costing.
- Updated Spreadsheet Daily
Superior Court Deputy Clerk
Walton County Government
07.2016 - 01.2017
- Counted drawer in the morning and afternoon
- Assisted the public with information on properties in Walton County.
- Reviewed Attorneys' paperwork
- Assisted with Land Plats and other information
- Recorded Liens, Deeds, UCC's, and Notary Records
Paraprofessional
Walton County Schools-Harmony Elementary School
10.2012 - 04.2014
- Gave reading support to lead teacher in System 44 Classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Receptionist/Customer Service Representative
Republic Services
04.2002 - 06.2012
- Opened and closed front office, Counted down cashbox, entered in all payments from prior day and entered into AS400 Accounting system.
- Answered Multi-Line phone system over 900 calls daily
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted Customers with new service, cancellations, payments, extra pick ups, ect
- Customer Complaint Resolution
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Science - Early Childhood Education
Georgia Perimeter College
Lawrenceville, GA 12.2004
High School Diploma -
Berkmar High School
Lilburn, GA05.1998
Skills
- Customer Service/Customer Relations
- Communication
- Conflict Resolution
- Problem-solving abilities
- Active Listening
- Switchboard Operator
- Accounts Receivable
- Collection Calls
References
Hal Risher Republic Services- General Manager (404)831-8476
Pam Britt Walton County Government (706)318-8176
Ashley Phillips Clockwork Heating And Air (470)352-3522
Timeline
Customer Service Representative
IAA
11.2023 - 02.2024
Lead Teacher
A Kids World
07.2023 - 09.2023
Administrative Assistant/Customer Service Representative
Clockwork Heating And Air
10.2021 - 03.2023
Receptionist
Industrial Mechanical Inc.
07.2017 - 10.2021
Superior Court Deputy Clerk
Walton County Government
07.2016 - 01.2017
Paraprofessional
Walton County Schools-Harmony Elementary School
10.2012 - 04.2014
Receptionist/Customer Service Representative
Republic Services
04.2002 - 06.2012
Associate of Science - Early Childhood Education
Georgia Perimeter College
High School Diploma -
Berkmar High School