AMY BOYETTE
Raleigh,NC
Summary
Committed Employee Relations Manager with 17 years of success establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Employee Relations Manager
Children's Campus
Durham, NC
01.2018 - Current
- Superintend multi-site operation in two cities leading complex workforce investigations
- Established and continue to administer end-to-end human capital programs of talent acquisition, employee relations, staff development, retention, onboarding, and disciplinary matters up to and including offboarding
- Ensure best-in-class processes are implemented and continuously improved by conducting competitive analyses
- Formulate strategic project plans to address human resource matters with partners
- Increased workforce 81% after a severe decline due to COVID
- Generated $387K in revenue during Covid, preventing business closure, by creating a new Virtual Kindergarten program in Fall 2020 yielding 100% of students to promote to the next grade level
- Coach Directors at all sites on managing employee disciplinary issues, involuntary terminations ensuring fairness and ethical standards are consistent
- Increased employee wages an average of 18% after securing a federal grant to assist in staffing crisis reducing employee turnover by 35%
- Launched new training and development program for employees to ensure all staff met standards of continuing education hours
- Measured success proved to cut time staff devoted to this requirement by 25%.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 85 new employees.
- Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and regulatory compliance policies.
Regional Director
Children's Campus of Chapel Hill
Chapel Hill, NC
01.2017 - 01.2018
- Fostered relationships with contractors and city agencies
- Secured final inspections, permits, and facility licenses
- Attained full accreditation of five-star license within four months of opening
- Facilitated Talent Acquisition yielding a 105% staff prior to opening
- Achieved 100% enrollment within the first 12 months via unique marketing tools including social media and public relations strategies
- Implemented financial management and client-staff communication software slashing manual processes by 20 hours/week and costs by $32K/year
- Spearheaded a review of HR processes and systems and implemented changes that streamlined onboarding ultimately cutting 20% of time per employee orientation.
Director
Children’s Campus at Southpoint
Durham, NC
07.2005 - 12.2016
- Facilitated all dimensions of leadership routinely achieving the highest regulatory license rating from DHHS
- Secured consistent enrollment rates at 97%-100% by providing a dedicated approach to exceptional client relations
- Spearheaded facility expansion to accommodate increased enrollment
- Launched Fresh Fruit of Day Program, where each child brings in one piece of fresh fruit daily for the cook to prepare Fresh Fruit Salad served each day, boosting parent engagement and generating savings of $27K/year
- Develop orientation materials for successful onboarding of center staff
- Administer escalated support for high-level HR issues -thorough analytical and objective approach for quality assurance and ethical standards
- Onboarding of staff and clients to ensure successful transition into company
- Advocate for employees to upper management as an influencer of organizational change.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Education
Bachelor of Science - Business Administration
University of Phoenix
08.2004
Skills
- Accident Investigations
- Complaint Management
- Health and Safety Programs
- Human Resources Allocation
- Grievance Arbitration
- Policy Improvement Recommendations
- Grievance Resolution
- Change Management
- Talent Acquisitions
- Workforce Retention
- Intervention Strategies
- Employee Counseling
Technology Skills
- Microsoft Office (Word, Excel, Power Point)
- Virtual Work Processes (Zoom, Teams, Google Meets)
- Social Media Management (Facebook, Instagram, LinkedIn)
Certification
- Level III Administrator - NCDCDEE
- Notary Public - North Carolina Department of Secretary of State
Timeline
Regional Employee Relations Manager
Children's Campus
01.2018 - Current
Regional Director
Children's Campus of Chapel Hill
01.2017 - 01.2018
Director
Children’s Campus at Southpoint
07.2005 - 12.2016
Bachelor of Science - Business Administration
University of Phoenix
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