Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Brandon

Business Data Analyst
Roanoke,VA

Summary

Seasoned Business Analyst offering 4 years of education industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Highly successful collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Conscientious Data Analyst with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

26
26
years of professional experience
2
2
years of post-secondary education

Work History

Business Data Analyst

Liberty University
Lynchburg, VA
10.2018 - Current
  • Advanced knowledge of Ellucian Banner, Argos, PL/SQL Developer and
  • SoftDocs
  • Work with clients to understand business needs and translate those into actionable Argos and PL/SQL reports saving hours of manual work each week
  • Ensure 100% accuracy for data collection and data reporting
  • Use ServiceNow to track, maintain and exceed monthly goals
  • Mentor and train data analysts within the team; as well as delegating ad- hoc assignments through ServiceNow requests
  • Aided the Marketing Department in multiple projects a week
  • Interpret SQL data reports to ensure customer satisfaction
  • Develop user comprehensible analytical reports based on detailed requests
  • Serve as a liaison to Oracle and Softdocs for product testing
  • Analyze data and provide feedback to assist departments with budgetary planning and student academic success

Transcript Verification Officer

Liberty University
Lynchburg, VA
08.2008 - 10.2018
  • Implemented a team-wide system that improved the quality and consistency of email communications
  • Redesigned and maintained concise and user accessible order forms for customer use
  • Processed payments and refunds, and balanced daily cash receipts for deposit
  • Problem solved and defused situations to improve customer relations

Floral Designer/Sole Proprietor

Express Yourself Floral Design
Roanoke, VA
05.2003 - 05.2015
  • Consulted with clientele to discuss preferences and ideas to ensure customer satisfaction
  • Researched the latest design trends and colors to stay abreast of the changing market
  • Managed finances and filed taxes on a monthly basis

Education

A.A - Liberal Arts

Virginia Western Community College

Bachelor of Science - Accounting

Liberty University
Lynchburg, VA
08.2017 - 08.2019

Skills

Completed Intermediate Businessundefined

Timeline

Business Data Analyst

Liberty University
10.2018 - Current

Bachelor of Science - Accounting

Liberty University
08.2017 - 08.2019

Transcript Verification Officer

Liberty University
08.2008 - 10.2018

Floral Designer/Sole Proprietor

Express Yourself Floral Design
05.2003 - 05.2015

A.A - Liberal Arts

Virginia Western Community College
Amy BrandonBusiness Data Analyst