Amy Brayer
Chesapeake,VA
Summary
Motivated professional seeking to contribute to an organization that values longevity and professional growth. Eager to leverage my strong ethic, organizational abilities, multitasking, and communication skills to support a challenging and rewarding career while adding value to the team and company.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Air Specialty Heating & Air Conditioning
12.2024 - 07.2025
- Answered inbound calls and addressed customer inquiries related to HVAC services, appointments, and billing.
- Scheduled and dispatched technicians efficiently to residential and commercial job sites, optimizing routes and technician availability.
- Maintained detailed records in ServiceTitan CRM to ensure accurate service histories and clear communication.
- Handled service requests, complaints, and emergency calls with professionalism and urgency, ensuring high customer satisfaction.
- Collaborated with technicians and management to resolve customer issues and facilitate timely service delivery.
- Upsold maintenance plans and seasonal promotions to support company sales targets.
- Processed payments and followed up on unpaided invoices, contributing to accurate revenue tracking and collections.
Homeschool Teacher
Homeschool Educator
09.2017 - Current
- Develop and deliver comprehensive curriculum covering English, Math, History, Science, and other required academic subjects for elementary through high school levels.
- Prepare and grade assignments, administer and proctor exams to evaluate student progress.
- Design and implement engaging, hands-on learning activities and organize educational field trips to enhance real-world understanding.
- Support students in setting and achieving academic goals to ensure timely grade advancement.
- Adapt teaching methods to meet individual learning styles and needs, fostering a positive and effective learning environment.
Administrative Assiant (Volunteer)
Believers Church
01.2019 - 07.2025
- Supported planning and execution of major church events, including Easter, Christmas, and children's weekend programs.
- Perform a variety of clerical and administrative duties, such as managing correspondence, scheduling, and record keeping.
- Assist church members by addressing questions and providing information, fostering a welcoming environment.
- Manage multiple assignments efficiently to meet weekly and monthly deadlines, demonstrating strong organizational and multitasking skills.
Client Service Coordinator
Banfield Pet Hospital
10.2023 - 11.2024
- Greeted and assisted clients in a friendly manner to enhance customer experience.
- Scheduled appointments, procedures, and follow-ups using Petware software.
- Managed multi-line phone system, addressed inquiries, and triaged urgent care calls.
- Processed invoices, payments, and insurance paperwork accuracy and efficiently.
- Maintained and updated patient records to ensure data accuracy and accessibilty.
- Coordinated prescription refills and communicated effectively with veterinary staff.
- Assisted with animal handling and light cleaning duties as needed.
- Supported veterinary team during high- volume periods and emergency situations.
Teacher's Assistant
Oak & Lily Academy
08.2022 - 10.2023
- Supervise and engage infants to ensure safety and developmental stimulation throughout the day.
- Provide attentive care including diaper changes, feeding, and following strict hygiene and safety protocols.
- Foster positive communication with parents regarding their daily's activities and wellbeing.
- Support administrative tasks such as record-keeping, scheduling and other clerical duties as needed.
- Assisted lead teacher in planning and implementing age-appropriate activities.
Education
Cornerstone Christian School
Townsend, GASkills
- Creativity and innovative thinking
- Leadership and team motivation
- Strong organizational skills and multitasking
- Effective problem-solving abilities
- Collaborative teamwork and communication
- Proficient in Microsoft Word, Excel, Outlook, and Adobe
- Skilled in operating office equipment
Timeline
Customer Service Representative
Air Specialty Heating & Air Conditioning
12.2024 - 07.2025
Client Service Coordinator
Banfield Pet Hospital
10.2023 - 11.2024
Teacher's Assistant
Oak & Lily Academy
08.2022 - 10.2023
Administrative Assiant (Volunteer)
Believers Church
01.2019 - 07.2025
Homeschool Teacher
Homeschool Educator
09.2017 - Current
Cornerstone Christian School
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