Curious and optimistic quick learner with 10+ years of experience in client services, advocacy, data analysis, and resource allocation. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent and detail-oriented with dedication to increasing quality.
Overview
6
6
years of professional experience
Work History
Oncology Intake, Nurse Navigator
City Of Hope (Cancer Treatment Centers Of America)
01.2023 - 11.2023
Identified and extracted critical data in complex data sets
Analyzed and interpreted data trends and patterns to translate findings into actionable outcomes
Improved decision-making processes with revision of algorithms and visualization techniques
Demonstrated cultural competence when working with diverse populations by tailoring communication styles and approaches accordingly
Effectively addressed client concerns by utilizing expert service knowledge and active listening skills to provide clarity and prompt issue resolution
Served as mentor for new nurses joining intake team, sharing best practices and facilitating smooth onboarding processes
Facilitated increase in client intake quota efficiency by 40% through fostering collaboration between departments, streamlining communication, and participating in specialized department teams
Participated in continuous professional development opportunities such as workshops or conferences to stay up-to-date on industry trends and best practices
Travel Nurse
Aya Healthcare
04.2019 - 08.2022
eAdopted acclimation to variety of nationwide facility protocols and electronic medical record systems, while maintaining flexibility and efficiency in delivering high-quality consumer care
Delivered exceptional consumer care during emergencies, remaining calm under pressure and effectively prioritizing tasks according to urgency
Maintained accurate documentation of consumer assessments, interventions, and outcomes, while ensuring compliance with regulatory requirements
Developed, distributed, and presented educational materials to targeted consumers, to foster informed decision-making and regimen adherence
Provided simultaneous direct and telephonic care to treatment consumers, offering support and guidance throughout their treatment journey
Routine attendance of multidisciplinary collaboration events, including process planning committees, safety implementation meetings, and team-building exercises
Developed crisis management plans to minimize potential reputational damage
Registered Nurse, Ambulatory Oncology Infusion
Mayo Clinic
10.2017 - 12.2018
Utilized strong decision-making and critical thinking skills to prioritize service recipient care and optimal resource allocation
Skillfully managed challenging situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills
Contributed to interdisciplinary team meetings by presenting relevant clinical data about care recipient's progress toward reaching established goals of care
Audited charts and reviewed clinical documents to verify accuracy
Demonstrated proficiency in providing direct care to individuals involved in research studies and clinical trials, ensuring adherence to safety and ethical protocols, and contributing to advancement of medical knowledge
Comprehensively educated service recipients from initial day of treatment, covering safety, implementation course, and expected trajectory
Empowered service recipients to actively participate in their care, resulting in improved treatment adherence and outcomes
Demonstrated commitment to staying current with advances in healthcare by independently pursuing additional evidence-based educational opportunities
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Phoenix, AZ
Certification - Nurse Coaching
Integrative Nurse Coach Academy
Remote
01.2022
Skills
Expert in strategic scenario analysis and prioritization
Proficient in data analysis and implementation
Highly capable in Salesforce and Workday
Knowledgeable in electronic health records (EHR) and database management
Skilled in HIPAA compliance, privacy regulations, and cybersecurity importance
City Of Hope (Cancer Treatment Centers Of America)
01.2023 - 11.2023
Travel Nurse
Aya Healthcare
04.2019 - 08.2022
Registered Nurse, Ambulatory Oncology Infusion
Mayo Clinic
10.2017 - 12.2018
Bachelor of Science - Nursing
Chamberlain College of Nursing
Certification - Nurse Coaching
Integrative Nurse Coach Academy
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