Amy Breedlove
Franklin,NC
Summary
Dynamic professional with a proven track record at Macon County DSS, adept in HIPAA compliance and customer service excellence. Skilled in policy interpretation and verbal communication. Demonstrated commitment to confidentiality and accuracy, significantly improving service delivery and operational efficiency.
Overview
18
18
years of professional experience
Work History
Income Maintenance Caseworker
Macon County DSS
03.2010 - Current
- Determined if applicants met eligibility for public assistance programs.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Promoted positive relationships with community partners by maintaining professional communication at all times during referrals or service coordination efforts.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Physician Billing Specialist
Highlands Cashiers Hospital
05.2007 - 03.2009
- Resolved complex billing issues through thorough research, analysis, and effective communication with relevant parties.
- Demonstrated commitment to customer service excellence by addressing patient inquiries and concerns promptly, establishing trust and rapport among clients.
- Collaborated with physicians to ensure accurate documentation of diagnoses and procedures for proper billing purposes.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations while handling sensitive documents.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reconciled accounts receivable to general ledger.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
Education
Associate of Applied Science - Health Information Technology
SOUTHWESTERN COMMUNITY COLLEGE
SYLVA, NC 05-2007
Skills
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Clerical skills
- Policy interpretation
- Accounting basics
- Time management
- Reliability
- Documentation and paperwork
- Self motivation
Timeline
Income Maintenance Caseworker
Macon County DSS
03.2010 - Current
Physician Billing Specialist
Highlands Cashiers Hospital
05.2007 - 03.2009
Associate of Applied Science - Health Information Technology
SOUTHWESTERN COMMUNITY COLLEGE
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