AMY BRELSFORD CHBA
550 Juanita St, Santa Fe,NM
Summary
Resilient and dependable leader versed in pre-openings and established hotels. Able to turn ideas into logical strategies by quickly identifying and solving issues with minimal support. Implements concepts that optimize productivity, while aligning key business metrics and budgetary goals. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success. Passionately committed to luxury guest and colleague experiences.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
La Posada de Santa Fe Resort and Spa
Santa Fe, NM
01.2023 - Current
- Responsible for hotel budgetary expectations and flow.
- Strong focus on activating food and beverage outlets paired with locally curated culinary experiences to generate revenue.
- Manage all operations team members accordingly to deliver exceptional guest service.
- Selected OS&E to enhance the property and highlight the rich history of the hotel.
- Established local vendor partnerships.
Director of Rooms
Bishops Lodge, Auberge Resorts Collection
Santa Fe, NM
01.2022 - 01.2023
- Responsible for the Rooms Division including Housekeeping, Front Desk, Bell & Valet, PBX, Pre-Arrival/Adventure Team and Concierge.
- Responsible for all Room Division budgetary expectations, metrics and goals.
- Established strong vendor relationships and oversaw Rooms Division purchasing and inventory, including OS&E & FF&E.
- Oversaw construction of four buildings and a total of 36 guest rooms out of a 100 keys.
- Cohesively worked with the Food & Beverage team to curate culinary experiences that reflected the rich culture of Santa Fe and Bishops Lodge.
- Resort was awarded “#1 Best Hotel in the West” by Travel & Leisure.
- Oversaw guest & VIP programs, tailored unique guest experiences from arrival to departure to reflect the deep culture of the resort.
- Introduced Ecolab chemicals, proper cleanliness/COVID & efficiency trainings.
General Manager
Collective Retreats
New York, NY
04.2020 - 12.2021
- Maintained investor relationships and executed key financial goals and budgetary expectations.
- Liaised with cross-functional teams to develop excellent guest service strategies.
- Drove marketing and sales by targeting key demographics and focusing programs accordingly.
- Defined clear performance metrics for revenue reporting, P&L, guest, and colleague engagement surveys.
- Established green commitment initiatives.
- Created emergency preparedness & evacuation procedures, and incorporated COVID-19 safety standards.
- Introduced Ecolab chemicals and correct methodology of cleaning.
Assistant Director of Rooms (Pre-Opening & Opening Team)
Mauna Lani, Auberge Resorts Collection
Kahala Coast, HI
08.2019 - 05.2020
- Spearheaded successful 240+ million-dollar renovation from construction to hotel operations, including FF&E & OS&E handover for 334 rooms, 39 suites and 5 bungalows with Project Manager and Chief Engineer.
- Led the Rooms division, created and developed departmental trainings, service standards and all SOPs for Housekeeping, Front Desk, PBX, Concierge, Reservations, Kids Club, Reception, and Bell & Valet departments.
- Generated up-sell programs for the Front Office.
- Integrated & launched concierge platform.
- Oversaw guest & VIP programs, tailored unique guest experiences from arrival to departure.
- Championed hotel wide ALICE, concierge and CVPS software platform and training with IT.
- Introduced Ecolab chemicals, proper cleanliness/COVID & efficiency trainings.
- Established outside vendor relationships and oversaw Rooms Division purchasing and inventory to retain on-hand physical assets.
Executive Committee / Executive Housekeeping Manager
Fairmont Heritage Place, Fairmont Hotels & Resorts
Telluride, CO
07.2014 - 08.2019
- Oversaw Housekeeping operations and interdepartmental initiatives.
- Focused on improving housekeeping quality of cleanliness, efficiency, and organizational excellence.
- Was a selected Woman on the RISE member and participated in the Austin, Texas Forum.
- Assisted with “Heartist” campaign initiatives with Regional Director of Talent & Culture.
- Managed departmental labor costs, purchasing, revenue goals, and other miscellaneous expenses
- Developed and mentored a dynamic team of leaders and employees through recruitment initiatives, action planning, and employee relations.
- Exceeded property and corporate-set goals related to guest satisfaction, quality control, quality of cleanliness and budgetary requirements for the NCA region.
- Awarded #1 Trust You property in the NCA region.
Interim General Manager
Fairmont Heritage Place, Fairmont Hotels & Resorts
Santa Fe, New Mexico
03.2018 - 06.2018
- Re-energized and improved positive board and HOA relations, cultivated lucrative relationships with owners through active engagement, issue resolution and comradery
- Engaged owners frequently to understand needs and resolve concerns
- Executed reports for the 2018 Heritage place annual board meeting
- Successfully collaborated with the real estate community of Santa Fe to maximize sales and owner's values
- Boosted colleague culture with every Fairmont and contracted employee through positive relationship building and mentoring
- Managed club's hotel business and financial records, including payroll and securing necessary deeds
- Oversaw all purchasing by verifying back stock and maintaining inventories.
Websites
Skills
- Microsoft Office 365, Google Workspace
- ADP, Deputy, Ceridian, Dayforce
- Opera Cloud, Resort Data Processing, Galaxy, Lightspeed
- ALICE, Kipsu, GXP
- Birchstreet, Avendra, Ibuy, Inflow Inventory
- Mondays, Fareharbor
- On Track Labor Management, ProfitSword, Netsuite
- The Talent Applicant Manager, Beekeeper, Greenhouse, 15 Five
- Micros, Open Table, Aloha, TOAST
- Ecolab Executive Housekeeping Certification
- Certified in Hospitality Business Acumen
References
- Lynn Kiklevich CHA, CAM, General Manager, Fairmont Heritage Place Franz Klammer Lodge, (970) 209-2312
- Lyn Gruss SPHR, Regional North Central America, Residential Talent & Culture Director, Fairmont Hotels & Resorts / Accor, (970) 708-7303
- Hastings Padua, Regional Director of Talent & Culture, Collectively Inc., (808) 798-0231
- Ekrem Tercanoglu, General Manager, Goldener Hirsch Auberge Resorts Collection, (808) 649-8090
- Thomas Kim, General Manager La Posada De Santa Fe, A Tribute Portfolio, (505) 702-9653
Timeline
Assistant General Manager
La Posada de Santa Fe Resort and Spa
01.2023 - Current
Director of Rooms
Bishops Lodge, Auberge Resorts Collection
01.2022 - 01.2023
General Manager
Collective Retreats
04.2020 - 12.2021
Assistant Director of Rooms (Pre-Opening & Opening Team)
Mauna Lani, Auberge Resorts Collection
08.2019 - 05.2020
Interim General Manager
Fairmont Heritage Place, Fairmont Hotels & Resorts
03.2018 - 06.2018
Executive Committee / Executive Housekeeping Manager
Fairmont Heritage Place, Fairmont Hotels & Resorts
07.2014 - 08.2019
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