Amy Brethauer
Garner,NC
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Raleigh, NC
04.2023 - Current
- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Assisted with new and existing partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Followed Starbucks operational policies and procedures, including those for cash handling and safe and security, to ensure the safety of all partners during each shift
- Successfully maintained product levels at store by placing orders to par
Store Manager
Starbucks
Baton Rouge, LA
10.2022 - 04.2023
- Delivers excellent customer service and adheres to standard practices to maximize sales and minimize shrinkage.
- Manages inventory tracking and physical inventory counts to minimize loss.
- Generates repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitor employee performance and identifies performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Shift Supervisor
Starbucks
Garner, NC
10.2020 - 10.2022
- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Assisted with new and existing partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Followed Starbucks operational policies and procedures, including those for cash handling and safe and security, to ensure the safety of all partners during each shift
- Successfully maintained product levels at store by placing orders to par.
Barista
Starbucks
Garner, NC
04.2020 - 10.2020
- Promoted the culture, value, and missions of Starbucks.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned and sanitized work areas, utensils and equipment.
- Listened to customer desires and needs to recommend optimal products.
QA Specialist
American Eagle Outfitters, Tech & POS
Warrendale, PA
06.2015 - 04.2019
- Developed end-user test scripts based on design specifications.
- Tested new releases of customer systems applications ensuring proper functionality before production deployment.
- Logged and tracked bugs and issues with applications using JIRA.
- Designed training materials to meet the needs of domestic and international partners, ensuring tools are translated as necessary
- Provided second level support for store issues.
Store Manager
American Eagle Outfitters
Gaffney, SC
10.2013 - 08.2014
- Authentically lived out and promoted the AEO brand in a positive way by attitude and personal appearance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
Merchandise Lead/Sales Associate
American Eagle Outfitters
Pittsburgh, PA
12.2009 - 05.2015
- Helped customers complete their looks, answered questions, and finished the customers shopping experience at the Cash and Wrap
- Processed and organized shipment in a timely manner.
- Put out, organized and kept the clothing and accessories well stocked on the sales floor.
- Made adjustments with products as needed via sell through.
Education
Bachelor of Arts Degree - Religious Studies
GARDNER-WEBB UNIVERSITY
05.2013
Skills
- Team Building and Leadership
- Cash Management
- Store Opening and Closing Procedures
- Customer Service
- Employee Supervision and Motivation
- Policies and Procedures
- Payroll Management
- Team Leadership
- Quality Assurance
- Goal Setting
Certification
- Food Safety Certified
Timeline
Shift Supervisor
Starbucks
04.2023 - Current
Store Manager
Starbucks
10.2022 - 04.2023
Shift Supervisor
Starbucks
10.2020 - 10.2022
Barista
Starbucks
04.2020 - 10.2020
QA Specialist
American Eagle Outfitters, Tech & POS
06.2015 - 04.2019
Store Manager
American Eagle Outfitters
10.2013 - 08.2014
Merchandise Lead/Sales Associate
American Eagle Outfitters
12.2009 - 05.2015
Bachelor of Arts Degree - Religious Studies
GARDNER-WEBB UNIVERSITY