Amy Brewer

• Handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Providing exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence and in person.
• Maintaining computer and physical filing systems.
• Logging patient demographics and insurance claim information into the billing database, then generating work orders (approximately 50/ week) for insurance reimbursement.
• Reconciling weekly insurance reports against the patient billing reports to verify payments / denials. Researching / fixing the issues /denials from patient claims.
• Updating reports, managing accounts, and generating reports for the companies patient database.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managing approximately 27 vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Performing all of the bi-weekly purchasing and receiving of store products, office supplies and store supplies.
• Performing the yearly product inventory counts, and updating the point-of-sale with accurate inventory pricing and quantities.
• Maintaining and updating multiple insurance fee schedule tables in the point-of-sale for accurate patient billing /claims processing.
• Coordinating the delivery of and the repair of lift chairs, including ordering parts for repairs, and maintaining contact with the delivery/repair technicians.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Oversaw cashier activities, lunches, training.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Promoted from cashier to front end manager within one year, demonstrating rapid growth in leadership abilities and operational knowledge.
• Coached employees through day-to-day work and complex problems.
• Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.

Coordinated /expedited repair service for customer owned mobility equipment.

Oversaw / scheduled a team of 3 technicians for daily repairs to patient-owned mobility equipment.

Maintained the patient database by inputting patient demographics and insurance information, which was then used to create work orders, then insurance claims.