AMY BREWER
Burkburnett,TX
Summary
Experienced Disability Support Professional prepared for the position of DISABILITY CUSTOMER ADVOCATE. Proven track record in developing and implementing effective support plans. Strong focus on team collaboration and achieving results appropriate for client success. Reliable and adaptable to changing needs and situations. Expertise in case management, advocacy, and compliance with state and federal regulations. Compassionate and effective communicator with strong problem-solving skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Educational Diagnostician
Burkburnett Independent School District
Burkburnett, TX
08.2002 - 06.2022
- Demonstrated knowledge of special education compliance, in accordance to state and federal regulations.
- Provided a strong knowledge of special education devices/services in order to provide appropriate recommendations based on student needs
- Analyzed formal and informal performance data to determine eligibility for Special Education services/therapies/devices
- Coordinated with additional specialists (Occupational and Physical therapists, Speech-Language Pathologist, Teacher of Students with Visual Impairment, Teacher of the Hearing Impaired, School Counselor, Licensed Specialist in School Psychology, etc) when appropriate, based on referral documentation
- Gathered and compiled all evaluation reports into the comprehensive Full and Individual Initial Evaluation (FIIE) eligibility report
- Collaborated effectively with all levels of personnel, students, and parents to develop appropriate interventions/needs for disability services/devices
- Facilitated coordination between regular and special education personnel to ensure implementation of program
- Served as case manager for 70+ student special education records, filing and maintaining all required documentation, following all confidentiality guidelines
- Established and maintained positive rapport and interaction with parents/family members
- Monitored/maintained Public Education Information Management System (PEIMS) data to ensure proper state reporting
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved parent/staff complaints/concerns and escalated call efficiently, securing satisfactory resolutions for them
Special Education Teacher
Burkburnett Independent School District
Burkburnett, TX
08.1996 - 08.2002
- Collaborated with parents/staff/therapists to develop goals, objectives, and methods according to the student’s Individualized Education Program (IEP), with a caseload of 30+ students
- Developed and implemented lesson plans that fulfilled requirements of the district’s special education program curriculum, reflecting accommodations for different learning styles and/or physical needs
- Assisted students with their respective accommodation devices to ensure understanding of it purpose and use
- Presented subject matter according to the guidelines established by the Texas Education Agency, board policies, and administrative regulations
- Used technology to strengthen the teaching/learning process
Adult Mental Health Case Manager / Outpatient Counselor
Helen Farabee Center
Wichita Falls, TX
01.1993 - 05.1996
- Provided outpatient therapy and crisis intervention services to clients with severe and persistent mental illness, in order to improve daily living/social/self-regulation skills
- Worked closely with psychiatrists and nurses to coordinate treatment
- Maintained accurate client records (caseload of 50+ clients), including treatment plans/authorization requests/service notes to meet state and federal regulatory standards Adhered to ethical and legal standards for confidentiality, protecting clients' privacy
- Coordinated access and provision of services from multiple agencies, including establishing service linkages, advocating for service needs, and obtaining entitlements based on mental or emotional disability
- Collaborated with multidisciplinary teams to ensure the provision of comprehensive care for clients, resulting in improved overall wellbeing
- Maintained up-to-date knowledge of local mental health resources, connecting clients with relevant programs promptly
- Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care
- Enhanced communication between clients and healthcare providers through diligent coordination and advocacy
- Streamlined case management processes, leading to increased productivity and efficiency within the treatment team
- Developed strong relationships with community resources, allowing for timely referrals and access to essential services for clients
- Assessed client needs accurately, making appropriate service recommendations that addressed critical areas effectively
- Managed caseloads efficiently while maintaining a high level of care quality and attention to detail
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources
Education
Master of Arts - Clinical Psychology
Midwestern State University
Wichita Falls, TX12.1992
Bachelor of Arts - Psychology
Midwestern State University
Wichita Falls, TX01.1990
Skills
- Knowledge, experience with various speech/language, auditory, and therapy/mobility devices
- Detail-oriented, organized, flexible with work schedule requirements
- Works well in fast-paced, multitasking environment
- Creative problem-solver; works well with team to determine possible solutions
- Friendly, positive, able to build positive relationships
- Strong oral, written, and interpersonal communication skills
- Computer knowledge
- Experienced in conflict resolution
- Computer skills
- Calm under pressure
Summary Of Qualifications
Data Entry, Data Analysis and Tracking, Appointment, Written Communications, Report Writing, Recordkeeping, Timeline Management, Customer Service and support, Relationship Building, Basic Medical Terminology, Strong verbal and written communication skills; develops strong and positive customer relationships, utilize a problem-solving approach with customers to ensure successful outcomes; Respectful telephone, Efficient use of time to complete tasks, ensuring all tasks are addressed thoroughly, accurately, and within designated timelines. Able to multitask with written/telephone/and computer tasks, Microsoft Word, Excel, Outlook, Google documents, Gmail, Q-Global, Riverside, additional data input/tracking software, Challenge-driven, goal-oriented, customer-focused, and creative problem-solver. Results-oriented and decisive. Strong work ethic, excellent attendance and experience with remote work
Certification
Certified Educational Diagnostician, Texas State Board of Education
Certified Special Education Teacher, Texas State Board of Education
Timeline
Educational Diagnostician
Burkburnett Independent School District
08.2002 - 06.2022
Special Education Teacher
Burkburnett Independent School District
08.1996 - 08.2002
Adult Mental Health Case Manager / Outpatient Counselor
Helen Farabee Center
01.1993 - 05.1996
Master of Arts - Clinical Psychology
Midwestern State University
Bachelor of Arts - Psychology
Midwestern State University
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