Summary
Overview
Work History
Education
Skills
Summary Of Qualifications
Certification
Timeline
Generic

AMY BREWER

Burkburnett,TX

Summary

Experienced Disability Support Professional prepared for the position of DISABILITY CUSTOMER ADVOCATE. Proven track record in developing and implementing effective support plans. Strong focus on team collaboration and achieving results appropriate for client success. Reliable and adaptable to changing needs and situations. Expertise in case management, advocacy, and compliance with state and federal regulations. Compassionate and effective communicator with strong problem-solving skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Educational Diagnostician

Burkburnett Independent School District
08.2002 - 06.2022
  • Demonstrated knowledge of special education compliance, in accordance to state and federal regulations.
  • Provided a strong knowledge of special education devices/services in order to provide appropriate recommendations based on student needs
  • Analyzed formal and informal performance data to determine eligibility for Special Education services/therapies/devices
  • Coordinated with additional specialists (Occupational and Physical therapists, Speech-Language Pathologist, Teacher of Students with Visual Impairment, Teacher of the Hearing Impaired, School Counselor, Licensed Specialist in School Psychology, etc) when appropriate, based on referral documentation
  • Gathered and compiled all evaluation reports into the comprehensive Full and Individual Initial Evaluation (FIIE) eligibility report
  • Collaborated effectively with all levels of personnel, students, and parents to develop appropriate interventions/needs for disability services/devices
  • Facilitated coordination between regular and special education personnel to ensure implementation of program
  • Served as case manager for 70+ student special education records, filing and maintaining all required documentation, following all confidentiality guidelines
  • Established and maintained positive rapport and interaction with parents/family members
  • Monitored/maintained Public Education Information Management System (PEIMS) data to ensure proper state reporting
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved parent/staff complaints/concerns and escalated call efficiently, securing satisfactory resolutions for them

Special Education Teacher

Burkburnett Independent School District
08.1996 - 08.2002
  • Collaborated with parents/staff/therapists to develop goals, objectives, and methods according to the student’s Individualized Education Program (IEP), with a caseload of 30+ students
  • Developed and implemented lesson plans that fulfilled requirements of the district’s special education program curriculum, reflecting accommodations for different learning styles and/or physical needs
  • Assisted students with their respective accommodation devices to ensure understanding of it purpose and use
  • Presented subject matter according to the guidelines established by the Texas Education Agency, board policies, and administrative regulations
  • Used technology to strengthen the teaching/learning process

Adult Mental Health Case Manager / Outpatient Counselor

Helen Farabee Center
01.1993 - 05.1996
  • Provided outpatient therapy and crisis intervention services to clients with severe and persistent mental illness, in order to improve daily living/social/self-regulation skills
  • Worked closely with psychiatrists and nurses to coordinate treatment
  • Maintained accurate client records (caseload of 50+ clients), including treatment plans/authorization requests/service notes to meet state and federal regulatory standards Adhered to ethical and legal standards for confidentiality, protecting clients' privacy
  • Coordinated access and provision of services from multiple agencies, including establishing service linkages, advocating for service needs, and obtaining entitlements based on mental or emotional disability
  • Collaborated with multidisciplinary teams to ensure the provision of comprehensive care for clients, resulting in improved overall wellbeing
  • Maintained up-to-date knowledge of local mental health resources, connecting clients with relevant programs promptly
  • Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care
  • Enhanced communication between clients and healthcare providers through diligent coordination and advocacy
  • Streamlined case management processes, leading to increased productivity and efficiency within the treatment team
  • Developed strong relationships with community resources, allowing for timely referrals and access to essential services for clients
  • Assessed client needs accurately, making appropriate service recommendations that addressed critical areas effectively
  • Managed caseloads efficiently while maintaining a high level of care quality and attention to detail
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources

Education

Master of Arts - Clinical Psychology

Midwestern State University
Wichita Falls, TX
12.1992

Bachelor of Arts - Psychology

Midwestern State University
Wichita Falls, TX
01.1990

Skills

  • Knowledge, experience with various speech/language, auditory, and therapy/mobility devices
  • Detail-oriented, organized, flexible with work schedule requirements
  • Works well in fast-paced, multitasking environment
  • Creative problem-solver; works well with team to determine possible solutions
  • Friendly, positive, able to build positive relationships
  • Strong oral, written, and interpersonal communication skills
  • Computer knowledge
  • Experienced in conflict resolution
  • Computer skills
  • Calm under pressure

Summary Of Qualifications

Data Entry, Data Analysis and Tracking, Appointment, Written Communications, Report Writing, Recordkeeping, Timeline Management, Customer Service and support, Relationship Building, Basic Medical Terminology, Strong verbal and written communication skills; develops strong and positive customer relationships, utilize a problem-solving approach with customers to ensure successful outcomes; Respectful telephone, Efficient use of time to complete tasks, ensuring all tasks are addressed thoroughly, accurately, and within designated timelines. Able to multitask with written/telephone/and computer tasks, Microsoft Word, Excel, Outlook, Google documents, Gmail, Q-Global, Riverside, additional data input/tracking software, Challenge-driven, goal-oriented, customer-focused, and creative problem-solver. Results-oriented and decisive. Strong work ethic, excellent attendance and experience with remote work

Certification

Certified Educational Diagnostician, Texas State Board of Education

Certified Special Education Teacher, Texas State Board of Education

Timeline

Educational Diagnostician

Burkburnett Independent School District
08.2002 - 06.2022

Special Education Teacher

Burkburnett Independent School District
08.1996 - 08.2002

Adult Mental Health Case Manager / Outpatient Counselor

Helen Farabee Center
01.1993 - 05.1996

Master of Arts - Clinical Psychology

Midwestern State University

Bachelor of Arts - Psychology

Midwestern State University

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AMY BREWER