Amy Brickley-Boyd
Corning,AR
Summary
Healthcare professional with strong track record in patient advocacy and care coordination. Known for enhancing patient understanding and access to healthcare resources through collaborative teamwork. Reliable in adapting to changing needs and achieving patient-centered outcomes, leveraging skills in communication and problem-solving.
I have 30 yr of experience in the medical field. I have been a CNA for 27yrs. The most rewarding job every is when you are able to meet the needs of an elderly patient who can't afford their medicine, then you do your work and make that medicine available and some time at no cost.
Overview
15
15
years of professional experience
Work History
Patient Health Navigator
Main Street Rural Health
05.2025 - Current
- Assisted patients in navigating healthcare services and resources effectively.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Educated patients on health management strategies and available programs for better outcomes.
- Scheduled appointments and follow-ups, ensuring efficient patient flow within the facility.
- Provided support in interpreting medical information for improved patient understanding.
- Maintained accurate patient records to ensure compliance with healthcare regulations.
- Developed strong rapport with diverse populations by demonstrating empathy, understanding cultural sensitivities, and maintaining open lines of communication.
- Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
- Conducted regular follow-ups with patients to monitor progress, address concerns, and provide ongoing support throughout the healthcare journey.
- Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
- Established partnerships with local community organizations for resource sharing and collaborative efforts benefiting vulnerable populations.
- Contributed to the development and implementation of organizational policies and procedures by providing valuable insights from direct patient interactions.
- Developed resource materials to improve patient engagement and education initiatives.
- Collaborated with multidisciplinary teams to address patient needs holistically.
- Coordinated patient transitions between different levels of care, facilitating seamless handoff processes and reducing risk of inconsistencies in treatment plans.
- Enhanced patient experience by providing personalized care plans and resources tailored to individual needs.
- Facilitated patient education sessions on various health topics, promoting wellness and disease prevention initiatives.
- Promoted early detection of chronic conditions through targeted outreach campaigns, increasing awareness among at-risk individuals.
- Evaluated program effectiveness using data-driven methods, refining processes for better alignment with organizational goals and objectives.
- Identified barriers to care for underserved populations, implementing strategies to improve access to vital healthcare resources.
- Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
- Maintained up-to-date knowledge of healthcare policy changes and industry best practices, ensuring adherence to current guidelines.
- Empowered patients to make informed decisions about their health by providing thorough explanations of treatment options and potential outcomes.
- Implemented innovative strategies for enhancing overall efficiency in managing caseloads while maintaining high standards of patient care.
- Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
- Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
- Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, optimizing the quality of patient-centered services.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Coached patients on self-advocacy.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Organized patient schedules and assisted in planning transportation and payments.
- Helped patients and family members deal with loss and post-mortem planning.
- Educated patients on insurance and healthcare plans.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Taught patients and families to use at-home medical equipment.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Office Manager
ESCO Processing and Recycling
04.2018 - 04.2025
- Managed scheduling and coordination of interdepartmental meetings to ensure effective communication.
- Oversaw inventory management, maintaining optimal stock levels for office supplies and equipment.
- Implemented training programs for new staff, fostering a collaborative team environment.
- Developed organizational systems to improve document management and accessibility for all employees.
- Streamlined office procedures to enhance operational efficiency and improve workflow.
- Monitored and maintained compliance with safety regulations, ensuring a secure workplace for staff.
- Led initiatives to reduce operational costs through improved resource allocation and vendor negotiations.
- Mentored junior administrative staff, promoting professional development and enhancing team performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for [Number] employees.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
House Manager/ Program Aide/School Bus Driver
Focus, INC
10.2010 - 05.2017
- Oversaw daily household operations, ensuring smooth functionality and adherence to schedules.
- Coordinated maintenance and repairs, liaising with contractors for timely resolution of issues.
- Managed inventory of supplies, implementing efficient ordering processes to reduce waste.
- Developed and maintained strong relationships with service providers to enhance household services.
- Trained and supervised staff, fostering a collaborative environment focused on high standards.
- Created and enforced protocols for safety and security, enhancing overall household safety measures.
- Planned and organized events, ensuring all logistics were executed seamlessly for guest satisfaction.
- Evaluated household systems regularly, recommending improvements to optimize efficiency and effectiveness.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Oversaw budget to manage expenditures and control costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
- Optimized wardrobe management for family members, coordinating with stylists and organizing seasonal updates.
- Enhanced overall household efficiency by implementing comprehensive scheduling system for all domestic tasks.
- Fostered culture of excellence within household staff, setting high standards and leading by example.
- Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
- Improved staff morale and retention, recognizing and rewarding outstanding performance.
- Enhanced property security, implementing cutting-edge security measures and protocols.
- Streamlined household operations, establishing structured inventory system for pantry and household supplies.
- Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
- Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
- Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
- Reduced household expenses through meticulous budget management and cost-saving strategies.
- Increased lifespan of household appliances and systems by instituting preventative maintenance schedule.
- Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
- Increased operational efficiency by automating routine administrative tasks.
- Enhanced children's educational outcomes by coordinating with tutors and overseeing homework schedules.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Preserved household's privacy and confidentiality through diligent oversight of information management practices.
- Enhanced family's cultural experiences, organizing private viewings and exclusive access to cultural events.
- Fostered positive and productive working environment for all household staff through regular training and performance feedback.
- Streamlined communication within household, introducing efficient internal messaging system.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Assisted in program development and implementation, ensuring alignment with organizational goals.
- Coordinated training sessions for staff, enhancing skills and knowledge across teams.
- Facilitated communication between departments, improving collaboration and information flow.
- Supported data collection and analysis, contributing to informed decision-making processes.
- Assisted in training new drivers and maintaining driver certifications.
- Administered first aid to passengers in need.
- Taught students first-aid and emergency protocols in case of emergency.
- Recorded bus route and made notes for substitute drivers.
- Executed proper and timely loading and unloading of passengers.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Maintained accurate and up-to-date route and time logs.
- Assisted in loading and unloading students and belongings.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Inspected and serviced buses on regular basis.
- Attended pre-trip meetings to support safe transport of students.
- Completed logbooks, incident reports and other daily paperwork.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Worked closely with school administration and transportation to maintain smooth operations.
- Identified and reported mechanical problems and safety hazards.
- Enforced student behavior policies and responded to student emergencies.
- Created and enforced bus rules and kept expectations posted.
- Supervised students during loading, unloading and on bus.
- Drove bus along assigned route, picking up students.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
- Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
- Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
- Improved route efficiency by regularly reviewing and adjusting paths based on traffic patterns and school changes.
- Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
- Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
- Maintained record of impeccable punctuality, ensuring that students arrived at school and home on time.
- Contributed to development of new emergency evacuation procedure, enhancing overall passenger safety.
- Strengthened community relations by participating in school events and activities, representing transportation team positively.
- Utilized feedback from students and parents to make continuous improvements to transportation service.
- Ensured safety of all passengers by meticulously following traffic laws and school policies.
- Streamlined communication with parents regarding transportation schedules and changes, improving overall satisfaction.
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Communicated information to parents to promote good communication and transparency.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Collaborated with school administration to address transportation issues, enhancing overall service quality.
- Monitored student behavior on buses, promoting a respectful environment conducive to safe travel.
- Implemented strategies to improve punctuality and reduce delays in student pick-up and drop-off times.
- Trained new drivers on safe practices and operational procedures within the transportation team.
- Managed routes efficiently, adapting to changes in traffic patterns and weather conditions as necessary.
- Communicated effectively with parents and school staff regarding transportation schedules and student needs.
- Conducted regular vehicle inspections and maintenance checks to maintain optimal operational efficiency.
- Ensured student safety during transport by adhering to all traffic laws and school policies.
- Served as corporate liaison for finance, IT, and marketing departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Monitored staff performance and provided feedback to drive productivity.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored program activities, identifying areas for improvement and proposing solutions.
- Mentored junior staff members, fostering professional growth and development within the team.
- Led initiatives to streamline processes, enhancing efficiency and program effectiveness.
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Developed educational materials and resources, increasing accessibility for participants.
- Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
- Assisted with maintenance of educational materials, books and toys for classroom.
- Coordinated volunteer recruitment strategies that resulted in a reliable network of dedicated supporters invested in the program''s success.
- Enhanced program effectiveness by identifying areas for improvement and implementing necessary changes.
- Conducted thorough research on available resources to better inform program offerings and address gaps in services or supports.
- Played a key role in the development of marketing materials and promotional campaigns to raise awareness and generate interest in the program among potential participants.
- Developed strong relationships with community partners, expanding collaboration opportunities for mutual benefit.
- Streamlined program processes through careful evaluation, resulting in increased efficiency and productivity.
- Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
- Maintained accurate records of participant attendance, progress, and outcomes for data-driven decision-making purposes.
- Organized workshops and trainings that empowered participants with valuable knowledge and practical skills necessary for success in their respective fields or industries.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
- Managed logistical elements of program operations including scheduling, resource allocation, and budgeting considerations.
- Provided excellent customer service while addressing inquiries from potential participants and stakeholders alike.
- Increased participant retention rates through personalized outreach efforts targeting individuals at risk for disengagement or dropout from the program.
- Assisted in the coordination of events and activities, fostering an engaging atmosphere for all participants.
- Supported the development of comprehensive program materials, ensuring adherence to established guidelines and expectations.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Assisted with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
CNA
Belle Meade Nursing
03.2016 - 08.2016
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, contributing to individualized care plans.
- Monitored vital signs and documented changes, improving response time to medical needs.
- Trained new staff on safety protocols and best practices for resident care.
- Collaborated with interdisciplinary teams to enhance overall patient well-being and satisfaction.
- Implemented infection control measures, reducing the risk of illness among residents.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
No Degree - Nursing
University of Arkansas Community College of Morrilton
Morrilton, AR01-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
Timeline
Patient Health Navigator
Main Street Rural Health
05.2025 - Current
Office Manager
ESCO Processing and Recycling
04.2018 - 04.2025
CNA
Belle Meade Nursing
03.2016 - 08.2016
House Manager/ Program Aide/School Bus Driver
Focus, INC
10.2010 - 05.2017
No Degree - Nursing
University of Arkansas Community College of Morrilton