Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Bridgman

Marion,IN

Summary

Proven track record of exceeding production goals at Cafe Valley Bakery, demonstrating a strong lean manufacturing knowledge and exceptional teamwork. Skilled in machine operation and quality control, consistently enhancing customer satisfaction by delivering high-quality products. Known for efficient multitasking and a continuous improvement mindset, contributing significantly to workplace safety and productivity improvements. Dependable Production Team Member skilled at running machinery, assembling components and packaging completed work. Offers strong knowledge of quality control procedures and inspections. Performs well in fast-paced environments with high production demands. Skilled Production Worker offering 1 year of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment such as pallet jack to transport materials and assist production teams. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Production Team Member

Cafe Valley Bakery
05.2023 - Current
  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
  • Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
  • Loaded and unloaded materials and assemblies weighing as much as 55 pounds.
  • Set up, operated and maintained production machinery.

CSR

Hot Spot
01.2022 - 03.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Independent Contractor

Indianapolis Star
09.2005 - 12.2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.

Call Center Representative

Verizon Wireless
10.2016 - 02.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Marion High School
Marion, IN
06.1992

Skills

    Lean Manufacturing Knowledge

    Efficient multitasking

    Adherence to safety protocols

    Production Scheduling

    Production and processing

    Assembly line experience

    Quality Control

    Continuous Improvement Mindset

    Raw materials

    Tool usage competency

    Machine operation proficiency

    Product Packaging

    Deadline-driven approach

    Lockout and tagout procedures

    Machine Operation

    Safety Management

    Product packing

    Hand tools

    Assembly procedures

    Cross-training abilities

    Machine Setups

    OSHA Compliance

    Mechanical Aptitude

    Machinery Operation

    Quality Inspection

    Product Assembly

    Materials Handling

    Hand-tool proficiency

    Complex Problem-Solving

    Product Inspection

    Electrical Safety

    Precision measurement

    Shipment Preparation

    Assembly protocols

    Shipping coordination

    Equipment Calibration

    Waste Reduction

    Quality assurance standards

    Equipment Troubleshooting

    Teamwork and Coordination

    Punctual and Dependable

    Punctual and Reliable

    Worksite safety

    Good Communication

    Safe Machine Operation

    Computer Skills

    Positive Attitude

    Material Handling

    Health and Safety Regulations

    Assembly Line Operations

    Defects Identification

    Equipment Assembly

    Work Order Review

    Hand-Held Scanners

    Measuring Tools

    Pallet Jacks

    Teamwork and Communication

    Identifying Flaws

Timeline

Production Team Member

Cafe Valley Bakery
05.2023 - Current

CSR

Hot Spot
01.2022 - 03.2023

Call Center Representative

Verizon Wireless
10.2016 - 02.2017

Independent Contractor

Indianapolis Star
09.2005 - 12.2021

High School Diploma -

Marion High School
Amy Bridgman