Amy Brimicombe

• Leveraged data analytics tools to identify and target potential new members, resulting in successful marketing campaign that generated a 30% increase in leads and 15% increase in overall revenue for Workbar Salem
• Demonstrated strong commitment to Customer Success
• Managed and cultivated thriving community of professionals by analyzing member data and feedback to inform weekly event planning and member support, showcasing leadership and self-directed approach
• This led to 20% increase in membership signups and 95% member retention rate
• Collaborated with other Workbar locations to develop and implement data-driven best practices and initiatives that positively impacted entire company's performance
• Led a team of 10 employees by using data analytics to optimize daily operations and improve team efficiency
• Held weekly staff meetings to review performance metrics and identify areas for improvement, resulting in team winning company’s “Most Efficient Department Award” two years running.
• Displayed strong leadership skills and self-directed approach
• Spearheaded successful marketing campaign to attract new members, resulting in 30% increase in leads and 15% increase in overall revenue.

• Managed a portfolio of units by overseeing day-to-day operations, coordinating repairs and maintenance, and ensuring compliance with local regulations and lease agreements
• Implemented an online payment system, resulting in a 40% reduction in late payments and a 25% increase in tenant satisfaction
• Conducted regular property inspections and coordinated tenant move-ins and move-outs, resulting in a 95% occupancy rate and a 10% reduction in turnover, ensuring accuracy in property management
• Developed and executed a cost-saving plan for utilities and maintenance expenses, resulting in a 15% decrease in overall operating costs, showcasing a commitment to accuracy

TRAVEL AGENT EXPERIENCE
Senior Travel Agent • Business Travel International, Boston Mass 1995-2015
Utilized World Span, Saber, and Apollo systems to provide comprehensive travel planning and booking services to individual and corporate clients.
Assisted corporate clients in arranging incentive travel programs, coordinating group bookings, and negotiating discounts with airlines and hotels.
Acted as a liaison between clients and travel providers to ensure seamless travel arrangements and resolve any issues that arose during travel.
Maintained up-to-date knowledge of travel industry trends, airline regulations, and visa requirements to provide accurate and informed travel advice to clients.
Managed travel documentation, including visas, passports, and travel insurance, to ensure clients had all necessary paperwork for their trips.
Consistently met and exceeded sales targets, earning recognition for outstanding sales performance and customer service.