Amy Bringle
Marysville,Ohio
Summary
Results-driven and personable analyst and service professional with a demonstrated ability to solve problems and provide efficient customer assistance. Proficient in managing large volumes of inquiries and resolving issues with a positive demeanor. Looking to utilize strong communication and conflict resolution skills in a fast-paced and demanding setting.
Overview
14
14
years of professional experience
Work History
Credit Administrator
Greif Inc.
02.2020 - Current
- Monitor and manage existing credit accounts, reviewing payment patterns and identifying risks and delinquencies
- Communicate with customers and internal business partners regarding credit terms, payments and resolving credit related inquires and disputes
- Evaluate and process credit applications, asses the credit worthiness of customers based on financial data, credit reports, and payment history
- Maintain accurate credit records, provide updates to management on portfolio performance
- Ensure compliance with company policies
- Collaborate with customers and internal business partners to maintain strong financial relationships.
Senior Collections Coordinator
Cardinal Health
01.2014 - 02.2020
- Managed approximately 500 retail pharmacy accounts by building strong professional relationships and developing strategic account plans
- Consult with customers by communicating credit and finance best practices and initiatives
- Returned to collections role in October 2016 by request
- Continued to support the Department of Defense contract and strengthen Cardinal Health’s relationships and role as the distributor of medical supplies
- Facilitate best business partnerships with key functional areas including Sales, Sourcing, Operations, Finance and Legal resulting in stronger customer relationships
- Accountable for reducing delinquency, reconciling financial statements and customer disputes.
Senior Order Management
Cardinal Health
02.2015 - 10.2016
- Key contact responsible for managing customer service, order management and relations for Cardinal Health European and African Department of Defense contract customers
- Supported Department of Defense customers by placing medical supply orders, compiled daily reports detailing order confirmations, modifications, rejections and back orders and status reports
- Led a Kaizen event to improve on all functions supporting the service of the largest Department of Defense customer, USAMMCE
- Completed a special mission for relief package shipments for Syrian Refugees which required sourcing, order placement, labeling and special time sensitive shipment for air drop.
Senior Collections Representative
US Department of Education
04.2011 - 01.2014
- Responsible for collecting on high balance defaulted student loans in a fast-paced environment while ensuring best collection practices
- Mentored and trained new employees and assisted management in account reviews and aligning collection goals with client’s requirements
- Educated and enrolled borrowers in repayment plans and refinance options thru payment options offered by the U.S
- Department of Education
- Achieved above average collections, exceeding employer set goals on average by 105% within a tough economy.
Education
Salt Lake Community College
Salt Lake City, Utah01.1997
Skills
- Microsoft Office
- SAP
- SBP
- Power BI
- Excellent communication skills, both verbal and written
- Ability to collaborate and negotiate effectively with internal and external stakeholders
- Portfolio Management
- Credit analysis
- Customer Engagement
- Problem-Solving
- Time Management
- Critical Thinking
Timeline
Credit Administrator
Greif Inc.
02.2020 - Current
Senior Order Management
Cardinal Health
02.2015 - 10.2016
Senior Collections Coordinator
Cardinal Health
01.2014 - 02.2020
Senior Collections Representative
US Department of Education
04.2011 - 01.2014
Salt Lake Community College
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