Amy Brooks
Fairmount,Georgia
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
UPS Store
Macedonia Ga, GA
01.2023 - 04.2024
- Greeted customers upon entering the store and provided assistance.
- Operated point-of-sale systems accurately to process payments from customers.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
HBC/GM Day Stock
Ingles Markets Inc
Blairsville, GA
11.2019 - 06.2022
- Monitored stock levels to ensure availability of items in the warehouse at all times.
- Ensured accurate data entry into internal systems for each order placed by customers.
- Assisted with resolving customer complaints related to ordering issues such as incorrect item selection or late deliveries.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
DSD/ Fresh Cap One Supervisor
Walmart
Jasper, GA
06.2016 - 10.2019
- Guided employees through routine and complex administrative situations with a firm but motivational approach
- Guided vendors through the check-in process, making sure invoices were correct for the product that we received
- Tracked progress on projects and provided timely feedback to staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Participated in conferences related to industry trends or organizational developments.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Department/Customer Service Manager
Walmart
Blairsville, GA
04.2014 - 03.2016
- Optimized coverage, preparing work schedules based on availability and forecasted demands
- Assessed and increased quality and service by monitoring employee and Customer interactions.
- Monitored delegate performance and provided feedback to ensure objectives were met efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
PSA/Med Tech
Stonehenge Assisted Living
Blairsville, GA
06.2012 - 05.2014
- Provided assistance with daily living activities such as bathing, dressing, and grooming.
- Assisted residents in mobility, including transferring them from wheelchairs to beds or chairs.
- Monitored vital signs and reported any changes to supervisor.
- Accompanied residents on doctor visits and provided transportation when necessary.
- Administered medication according to physician orders, while adhering to state regulations.
- Encouraged socialization between residents by organizing group activities and outings.
- Observed and documented changes in resident behavior or physical condition.
- Assisted in providing emotional support to families during difficult times.
- Kept accurate records of services performed, medications administered, treatments received.
- Participated in staff meetings and training sessions as required by facility policies.
- Communicated regularly with family members regarding changes in resident's health status or condition.
- Followed care plan and directions to administer medications.
Education
GED -
Chattahoochee Technical College
Jasper, GA07-2022
Skills
- Money Handling
- Loss Prevention
- Problem-Solving
- Order Processing
- POS System Operation
- Policy and Procedure Adherence
- Inventory Management
- Data Analysis
- Business Forecasting
- Schedule Management
- Delegating Work
- CPR/AED certified
- Child and infant CPR certified
- First Aid Certified
- Sales Tracking
- Direct Sales
- Inventory Tracking and Management
- Adaptability and Flexibility
- Effective Communication
- Attention to Detail
- P&L Administration
- Shipping coordination
- Shipment Tracking
- Punctual and Reliable
Timeline
Retail Sales Associate
UPS Store
01.2023 - 04.2024
HBC/GM Day Stock
Ingles Markets Inc
11.2019 - 06.2022
DSD/ Fresh Cap One Supervisor
Walmart
06.2016 - 10.2019
Department/Customer Service Manager
Walmart
04.2014 - 03.2016
PSA/Med Tech
Stonehenge Assisted Living
06.2012 - 05.2014
GED -
Chattahoochee Technical College