Amy Brooks

Lafayette,TN

Summary

Dynamic Customer Service Representative with a proven track record at Hometown Respiratory, excelling in problem resolution and customer education. Leveraged critical thinking and data entry skills to enhance customer satisfaction and streamline billing processes, resulting in improved service delivery and client relationships. Committed to fostering informed decision-making and quality assurance.

Overview

years of professional experience

years of post-secondary education

Work History

Customer Service Representative

Hometown Respiratory

09.1997 - Current

Resolved customer inquiries regarding respiratory products and services, enhancing customer satisfaction.
Processed orders efficiently using electronic health record systems, ensuring accurate documentation.
Collaborated with healthcare professionals to address patient needs and improve service delivery.
Educated customers on product usage and maintenance, fostering informed decision-making.
Handled billing inquiries and insurance claims, streamlining financial processes for clients.

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Administrative support
Microsoft Office Suite
Data collection
Customer relationship management (CRM)
Prioritization
Staff training
De-escalation techniques
Technical support
Quality control

Clerical support
Live chat support
Filing
Dispute resolution
Customer education
Product and service solutions
Multi-line phone talent
Coordination
Assertiveness
Order fulfillment
Store maintenance
Recordkeeping strengths
Account updating
Research
Account management
Reading comprehension
Spreadsheets
Office equipment proficiency
Staff education and training
Conflict mediation
Proofreading
Retail store support
Stock management
Service standard compliance
Document control
Brand representation
Quality assurance controls
Escalation management
Shipping and logistics
Key holder experience
Delivery scheduling
System implementation
Warehousing functions
Receiving support

Education

Associate Of Applied Science - Medical Technology

Volunteer State Community College

Gallatin, TN

05.1993 - 05.1996

Timeline