Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy Broome

Commerce

Summary

Dynamic leader with proven expertise in inventory management and team building, honed at Taco Bell and other notable establishments. Excelled in enhancing customer service and streamlining cost control, leading to significant operational improvements. Skilled in mentoring staff and leveraging excellent communication to foster a collaborative environment. Achieved notable success in employee training and food safety, ensuring high-quality service and compliance.

Overview

17
17
years of professional experience

Work History

Rgm

Taco Bell
Westland
03.2019 - Current
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Optimized profits by controlling food, beverage and labor costs.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Trained new employees to perform duties.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Assistant Restaurant Manager

Chipotle Grill
Allen Park
02.2015 - 05.2019
  • Promoted special events or discounts to increase sales volume.
  • Coordinated catering services for special occasions or corporate events.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored customer service standards and took corrective action when needed.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Produced detailed documentation to outline potential worker issues.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Certified Baker Trainer

Panera Bread
Allen Park
06.2008 - 01.2016
  • Coordinated bakery production schedule to efficiently meet customer demands and special orders.
  • Monitored performance of newly trained bakers to assess effectiveness of training methods employed.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Reviewed training records to evaluate progress of certified bakers' competency levels.
  • Provided feedback on the performance of newly trained bakers during their probationary period.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

High School Diploma -

J.F. Kennedy
Taylor, MI
06-2001

Skills

  • Inventory management
  • Food safety
  • Cost control
  • Customer service
  • Employee training
  • Mentoring
  • Team building
  • Good Telephone Etiquette
  • Excellent communication
  • Schedule management

Accomplishments

  • Area coach's personal award for fostering a positive & healthy work environment, while maintaining numbers and training for other locations.
  • Growth leader's award for always being a team player, always training other teams, acting as area coach, & mentoring new leaders while maintaining numbers with honesty and integrity.
  • Commerical for Panera Bread in the late 2000's based on my personality and brand loyalty.
  • For many years as a Rgm, I act as Area coach when my leaders are unavailable while running my own personal store.

Timeline

Rgm

Taco Bell
03.2019 - Current

Assistant Restaurant Manager

Chipotle Grill
02.2015 - 05.2019

Certified Baker Trainer

Panera Bread
06.2008 - 01.2016

High School Diploma -

J.F. Kennedy

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