Amy Brower
West Des Moines,IA
Summary
Self motivated professional offering strong communication and quick thinking skills. Works effectively on teams as well as independently in fast-paced environments. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
Case Manager
Sammons Retirement Solutions
04.2022 - Current
- Develop strong and trusting relationships with agents and clients.
- Assist clients with financial transactions on their accounts.
- Demonstrate compassion with teamwork skills to better service our clients.
- Assist managers by running reports for funds received in house to ensure they were applied within regulations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinating and providing service to our clients that is timely, effective, efficient, equitable, and client-centered.
- Demonstrate active listening, reliability and problem-solving skills on a daily basis.
Customer Relations Specialist
NexGen Connected Communities
08.2019 - 04.2022
- Develop strong and trusted relationship with customers through accurate communications
- Assist clients with registering on the customer portal (website); trouble-shoot for customers and agents in relation to accessing and using the portal
- Create work order tickets to be dispatched to drivers within specified routes
- Resolves service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolutions
- Process credit card and check payments
- Process adjustments to customer accounts.
Loan specialist IV
Wells Fargo
04.2017 - 08.2018
- Analyzed the foreclosure timeline from start to finish in order to file a claim with HUD
- Ensure clear and marketable title work throughout the foreclosure process, to eliminate charge offs
- Reviewed bid letters for REO and short sales
- Worked closely with loss mitigation to resolve any issues regarding short sales
- Reviewed collateral/partial liens showing on title work
- Analyzed data error identifiers to resolve within a 24 hour time period to prevent compliance penalties
- Ensure value of the property through a BPO or full appraisal
- Reviewed all work done on the property to ensure property was in living condition
- Matched all invoices with the work performed to eliminate duplicate billing
- Balanced the foreclosure claim and submitted file to HUD for approval.
Quality assurance analyst
Wells Fargo
05.2016 - 04.2017
- Promoted the company in maintaining a work environment focused on quality, communication, and teamwork
- Kept abreast of regulatory requirements
- Reviewed information regularly on websites and pages to ensure that it was accurate
- Worked closely with clients for the duration of projects
- Demonstrated superior decision-making skills when resolving complaints orally and in writing
- Solving customer
Education
Bachelor of Arts - Social Sciences
Upper Iowa University
West Des Moines, IA05.2007
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Documentation And Reporting
- Relationship Building
Timeline
Case Manager
Sammons Retirement Solutions
04.2022 - Current
Customer Relations Specialist
NexGen Connected Communities
08.2019 - 04.2022
Loan specialist IV
Wells Fargo
04.2017 - 08.2018
Quality assurance analyst
Wells Fargo
05.2016 - 04.2017
Bachelor of Arts - Social Sciences
Upper Iowa University