Amy Brown

• Greeted customers, answered questions, and provided assistance with locating merchandise.
• Provided customer service by processing payments and returns, bagging items, and responding to inquiries.
• Stocked shelves with products in accordance with store layout plans.
• Maintained cleanliness of work area by sweeping floors, emptying trash cans, and cleaning countertops.
• Checked expiration dates on products to ensure freshness for customers.
• Assisted in unloading delivery trucks and stocking backroom areas with product inventory.
• Performed cashier duties such as accepting payment from customers, counting money in the register drawer, and providing change when necessary.
• Organized displays of merchandise according to store guidelines while ensuring proper pricing was applied to all items.
• Restocked shelves as needed throughout shift according to store policies and procedures.

• Provided crisis intervention services in emergency situations.
• Monitored clients' progress toward meeting their therapeutic goals.
• Collaborated with other professionals to coordinate optimal care for clients.
• Maintained accurate records of all sessions, including case notes and progress reports.
• Assisted in developing action plans for individuals at risk of suicide or self-harm behaviors.
• Participated in regular team meetings with other clinicians to discuss cases and review treatment plans.
• Adhered to HIPAA confidentiality requirements by safeguarding files.

• Collaborated with program specialists and staff to provide each child and family full benefits of program.
• Developed plans to meet needs of families concerning education and skills.
• Attended hearings with victims to provide emotional support.
• Advocated for victims during difficult situations by handling various tasks, including filing police reports and incident reports.
• Assisted participants in achieving financial goals by creating spending plans and budgets.
• Transported clients to appointments and court hearings, delivering compassionate, continued support in difficult situations.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.

• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Collected client information through interviews, observations and tests.
• Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
• Counseled patients individually and in group sessions.
• Performed research tasks to increase knowledge of human behavior and performance.
• Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
• Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Assisted clients with identifying feelings and behaviors by asking open-ended questions.
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Documented service plans, treatment reports and progress notes.
• Conferred with clients to discuss treatment options and therapy goals.
• Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.

• Supervised students and maintained security throughout school buildings and on field trips.
• Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
• Prepared lesson materials and visual aids to reinforce lesson concepts.
• Established positive relationships with students, parents, fellow teachers and school administrators.
• Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
• Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
• Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.

• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Analyzed trends, identifying consumer demand and forecasting seasonal trends.
• Replied to all hotel reviews, negative or positive, to ensure each guest was happy with experience.
• Valeted cars, processed overnight parking payments.
• Checked in and out guests
• Handled daily tasked and reports smoothly

For over a year I have run the front desk at the Hilton Columbus at Easton. This has consisted of efficiently checking in and out guests, running several reports to ensure every reservation is set up correctly,  and maintaining a positive work space. This has shown me the best parts of the hospitality industry. My time at the hilton has strengthened me in the areas of problem solving, strategic thinking, resolving a guest issues with care.  It has taught me how to operate in a professional manner. I've loved working along side a company with such strong values.