Amy Brown
Carson City,NV
Summary
Accomplished Director adept in strategic planning and people management with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Director Contracting & Group Integration Services
Quility Insurance
11.2021 - 01.2024
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous open communication with internal stakeholders and agency owners as the singular point of contact for matters concerning denials.
- Boosted client satisfaction through exceptional relationship management and prompt resolution of issues
- Proactively identified and resolved potential risks to minimize negative impacts on business operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored and coordinated workflows to optimizing ZenDesk and other resources.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversee carrier group onboarding, coordination of requirements, allocation of resources and support services.
Recruitment & Practice Relations Manager
Bluetree Dental
06.2017 - 11.2021
- Develop close working relations with the Business Development team to complete due diligence items, financial analysis, risk assessments, etc.
- Liaise between potential/recently onboarded Partners and cross-functional internal teams.
- Ensure the timely and successful delivery of our solutions.
- Develop strong relationships with new and recently onboarded locations.
- Escalating and resolving areas of concern as raised by potential/recently onboarded locations
- Maintaining and monitoring a CRM system for accuracy.
- Monitoring and handling any general requests from potential/recently onboarded locations.
- Proactively anticipate recently onboarded locations needs and identify any potential issues. Create recommendations and facilitate action for resolution.
- Responsible for project management, driving internal contacts to ensure timely deliverables to recently onboarded locations, managing day-to-day operational aspects and scope of the project.
- Provide remote service to recently onboarded locations and effective account management.
- Prioritize potential/recently onboarded location support based on information from cross-functional internal teams and their own analysis.
- Develop a base knowledge of each department’s capabilities and services to communicate effectively with recently onboarded locations.
- Develop a close working relationship with the Educational team to ensure new team members and leaders are properly trained according to Bluetree standards.
Senior Key Accounts Manager
RGJ Media
07.2012 - 06.2017
- Manage & grow revenue for top RGJ accounts and large marketing agencies.
- Provide strategic print & digital buys to key business executives, marketing directors & local agency media buyers
- Identify opportunities for incremental revenue generation & articulate product offerings
- Strengthened relationships with key clients by conducting regular account reviews and addressing concerns proactively.
- Developed tailored solutions for each key account to address their specific needs, fostering long-term partnerships.
Education
Bachelor of Science - General Studies
University Of Nevada, Reno
Reno, NVSkills
- Strategic Planning
- Verbal and written communication
- People Management
- Project Management
- Issues Resolution
- Contract and Vendor Management
- Hiring and Retention
- Legal and Regulatory Compliance
- Partnerships and Alliances
Timeline
Director Contracting & Group Integration Services
Quility Insurance
11.2021 - 01.2024
Recruitment & Practice Relations Manager
Bluetree Dental
06.2017 - 11.2021
Senior Key Accounts Manager
RGJ Media
07.2012 - 06.2017
Bachelor of Science - General Studies
University Of Nevada, Reno
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