Summary
Overview
Work History
Education
Skills
Websites
Communication Skills
Leadership Experience
References
Timeline
Generic

Amy Brown

Memphis,TN

Summary

Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of pharmaceutical distribution, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

9
9
years of professional experience

Work History

Director

CuraScript SD by Evernorth
04.2017 - 10.2023
  • Oversee daily operations, managing staff, ensuring compliance with pharmaceutical distribution regulations, and providing exceptional customer service
  • Managed department of 30+ employees, with specific focus on Rare Disease, Cell and Gene Therapy pharmaceutical distribution and customer service
  • Participated in executive leadership meetings to establish strategic goals and approaches, risks and opportunities
  • Managed contract lifecycle from RFP, contract review and redlines to operational implementation
  • Managed Compliance of three distribution facilities to state and federal regulations including State Board of Pharmacy, DEA, Code of Federal Regulations (CFR), NABP accreditation and more
  • Oversee Quality Controls within three distribution centers as well as ensure Quality Management System in place to comply with state and federal regulations
  • Managed audit process including facilitation of internal and external audits with manufacturers and regulatory agencies and managing Corrective and Preventative Action approach
  • Project Management Office
  • Shipping Services – tracked and managed intercepts or shipment changes for high-dollar, refrigerated or other valuable assets due to force majeure or other exceptional circumstances
  • Training, Quality and Technical Writing
  • Leader of Shipping Services for Logistics and Supply Chain Implementations
  • IT Business Lead for Order to Cash
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Senior Manager

CuraScript SD by Evernorth
06.2016 - 04.2017
  • Managed department of 30+ employees, with specific focus on Rare Disease pharmaceutical distribution and customer service as well as HUB services as contracted by manufacturer partner.
  • Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
  • Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
  • Managed financial performance of department
  • Managed staff from hiring, development and performance management
  • Achieved operational excellence by streamlining processes and implementing best practices.

Manager

CuraScript SD by Evernorth
11.2015 - 06.2016
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Monitored financial performance of department
  • Managed staff from hiring, development and performance management
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Senior Supervisor

CuraScript SD by Evernorth
05.2014 - 11.2015
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Monitored financial performance of department
  • Managed staff from hiring, development and performance management
  • Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Burnet High School
Burnet, TX
06.1991

Skills

    • Strategic Planning
    • Verbal and written communication
    • People Management
    • Operations Management
      • Budget Planning
      • Problem-Solving
      • Project Management

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References

Available upon request.

Timeline

Director

CuraScript SD by Evernorth
04.2017 - 10.2023

Senior Manager

CuraScript SD by Evernorth
06.2016 - 04.2017

Manager

CuraScript SD by Evernorth
11.2015 - 06.2016

Senior Supervisor

CuraScript SD by Evernorth
05.2014 - 11.2015

High School Diploma -

Burnet High School

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Amy Brown