Amy Brown
Red Oak,TX
Summary
Dynamic Treatment Coordinator with a proven track record at USOSM, excelling in patient management and financial arrangements. Enhanced case acceptance rates through effective communication and persuasive presentations. Skilled in insurance verification and fostering team collaboration, ensuring optimal patient care and satisfaction while maintaining compliance with HIPAA standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
USOSM
06.2020 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Built strong relationships with referring providers through regular communication updates on shared cases.
Logistics Specialist
US Army
02.1999 - 08.2001
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Treatment Coordinator
Texas Oral and Maxillofacial Surgery
03.2017 - 06.2020
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Alternate Administrator
In Home Personal Care Inc
08.2015 - 03.2017
- Reduced operational costs with careful budget management and resource allocation.
- Established key partnerships with other healthcare organizations to expand referral networks and provide seamless transitions for patients between facilities.
- Fostered a culture of collaboration among staff members while empowering them to take ownership of their roles in providing excellent patient care.
- Evaluated employee performance regularly, providing constructive feedback for continuous growth and development within the organization.
- Streamlined office processes for increased efficiency and improved overall work environment.
- Maintained open lines of communication with staff members through regular meetings, promoting transparency within the organization.
- Organized continuing education opportunities for employees to encourage professional development within their respective fields of expertise.
- Recruited hired, and trained exceptional healthcare professionals to build a dedicated team focused on providing quality patient care.
- Ensured patient safety and satisfaction by regularly updating policies and procedures based on industry best practices.
- Optimized scheduling practices to maximize productivity while prioritizing patient needs effectively throughout the day.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients, ensuring optimal outcomes.
- Addressed any concerns or complaints from patients or family members promptly, resolving issues professionally and efficiently.
- Ensured compliance with all federal, state, and local regulations by staying up-to-date on industry standards and maintaining accurate documentation.
- Oversaw the implementation of electronic medical records systems, boosting efficiency and reducing errors in documentation.
- Conducted regular audits of patient records to identify areas of improvement and maintain high-quality service delivery standards.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Interviewed, recruited and onboarded new staff to place with the correct patient and family for optimum care.
Education
Master Of Criminal Justice - Financial Forensics And Fraud Investigation
Navarro College
Corsicana, TXDiploma -
My.Gilead High School
Mount Gilead, OHSkills
- Patient management
- Treatment planning
- Insurance verification
- Financial arrangements
- Data entry
- Customer service
- Team collaboration
- Referral networking
- Time management
- Patient communication
- Conflict resolution
- Appointment scheduling
- HIPAA compliance
- Office administration
- Patient care coordination
- Exam room preparation
- Secretarial duties
- Patient outreach and Follow-up
- Filing and recordkeeping
- Goal setting
- Patient relations
- Performance improvement
Accomplishments
Director and board member for Patriot Anglers 501c3 non profit dedicated to helping veterans and first responders with trauma thru the healing of fly fishing therapy.
Certification
BLS
Timeline
Treatment Coordinator
USOSM
06.2020 - Current
Treatment Coordinator
Texas Oral and Maxillofacial Surgery
03.2017 - 06.2020
Alternate Administrator
In Home Personal Care Inc
08.2015 - 03.2017
Logistics Specialist
US Army
02.1999 - 08.2001
Master Of Criminal Justice - Financial Forensics And Fraud Investigation
Navarro College
Diploma -
My.Gilead High School
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