Amy Browning
Rockport,TX
Summary
Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences. Retired Army Chief Warrant Officer (670A/70K) with over 26 years experience in biomedical equipment repair and healthcare program management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Health System Specialist
Texas National Guard
05.2023 - Current
- Provide health systems oversight and guidance.
- Serve as the contracting officer representative for all contracts executed via the State Surgeons Office.
- Subject Matter Expert for all medical logistics and medical maintenance requirements.
- Including quality assurance review of all medical supply orders submitted.
- Life cycle management of all medical equipment in the state (over 700 devices), including proper entry and maintenance in all applicable health systems.
- Additionally, serve as the budget officer($2.2M) for the state surgeon and execute all budgetary duties associated.
Regional Service Manager
Advanced Sterilization Products (ASP)
05.2023 - 08.2024
- Regional Service Manager for Advanced Sterilization Products.
- Responsible for 12 repair technicians and their daily work assignments for equipment repair.
- Responsible for managing and providing milestones, timely customer service, customer satisfaction.
- Additionally providing goal setting both from a productivity and financial vantage point.
- Reporting all aspects of productivity and financial progress in multiple formats as request and at regular established intervals.
Logistics Management Specialist
Defense Health Agency
05.2018 - 05.2023
- Company Overview: J3 Healthcare Technology Management
- Responsible for oversight of the acquisition of Medical Devices for all Army Medical Command Medical Treatment Facilities that are under the dollar value of $100K.
- Tasked with integrating Risk Management Framework (cyber-Security) for Medical Devices into the acquisition cycle.
- Develop and monitor internal controls and strategic and performance goals, including reviewing/evaluating tasks and requirements, providing formal analysis of responsibilities and recommending program execution methods and procedures.
- Develop program metrics and monitor program execution through monthly and quarterly assessments of program execution.
- Member of the team that developed medical equipment acquisition policy for defense health agency and Veteran’s Affairs (VA).
- Worked with members of all services, including the VA, to develop policy that encompassed all requirements and standardized processes across the agency and VA.
- Developed training for Logicole (medical equipment software) module utilized at all levels of DHA (similar to VA process).
- Executed training at all levels of use, hospital to agency, facilitating the change management from multiple legacy systems to new system of record.
- Aligning all medical equipment acquisitions with medical supply requirements.
- All actions conducted at DHA are aligned with DoD and VA for standardization and eventual merging of workflows.
- J3 Healthcare Technology Management
Database Analyst
The Outfit
06.2016 - 05.2018
- Company Overview: Government Contractor
- Provide life cycle management and technical expertise for all contracts assigned.
- Utilize project management tools to deliver quality products to all customers.
- Supervise employees assigned to contract to ensure timely response, excellent customer service and customer satisfaction.
- Projects include developing QA procedures and reporting criteria for all medical treatment facilities for Army MEDCOM (similar to process used in the VA).
- Position required strong understanding of clinical workflows in order to maximize the space and facility requirements.
- Development of deliverables that meet all government (client) requirements which were used at the executive level of United States Army Medical Command.
- Manage a team that is exclusively remote across all medical treatment facilities (over 20) in the southern region of MEDCOM.
- Government Contractor
Database Analyst
ActioNet Inc.
07.2014 - 06.2016
- Company Overview: Air Force Contractor
- Perform analysis of the given data and draw accurate inferences, in accordance with the objectives of the Air Force for the Essentris electronic patient record.
- Work collaboratively with all the systems administrators across the Air Force Medical Treatment Facilities (16 facilities) and Clinicomp to develop reports for end users on site.
- Gather data required to conduct analysis from several sources, compile it together in prescribed format and submit to the systems administrators for review/approval.
- Evaluate the given problem, situation and crisis; investigate for solutions using data analysis practices and prepare analysis reports.
- Determine the methodologies and procedures for carrying out effective data analysis.
- Provide training to the staff members on the new systems implemented.
- Developed the Standard Operating Procedure (SOP) for the database analyst.
- Developed Process Improvement for report request system; preventing double work.
- Certified Essentris Systems Administrator.
- Member of the team that is developing the standard reports for all Air Force MTF.
- Proficient in SQL and Oracle SQL Developer (10g, 11g).
- Security + certified.
- Air Force Contractor
Director of Perioperative Support Services/ Manager of Biomedical Equipment Repair
University Health System
01.2014 - 06.2014
- Director of Perioperative Support Service for Level 1 Trauma consisting of 26 Operating Rooms that provide trauma, transplant, pediatric, robotic and routine surgical services.
- Reporting directly to the Executive Director of Surgical Services.
- Served as the budget manager for perioperative services, which included all sterile supplies, instruments, capital equipment purchases, and pricing agreements averaging $2.4M monthly.
- Supervisor for 42 personnel: inventory control clerks, operating rooms attendants, sterile processing technicians, case cart coordinators and anesthesia technicians.
- Approved all purchases for the resources required for surgery.
- Collaborated with the VA hospital (collocated on-site) for all patient care and operating room coordination.
- A member of a team that moved perioperative services into a new facility expanding the footprint from 12 OR suites to 26.
- Supervised the OR Supply moving from a decentralized climate to a centralized sterile supply; outlining the processes and developing a workflow to deliver supplies to the clinical staff.
- Worked in depth with CareFusion (and hospital IT department) to establish requirements for the new space and implemented the standards for each room and specialty cabinets as required.
- Project lead for revamping the sterile pack for each procedure performed in the operating room that would offer consolidating supplies to reduce cost per surgery.
- Supervisor of one of the first operating rooms in Texas to have the Automated Guided Vehicle (AGV) technologies aid in the delivery of healthcare.
- Served as member on the patient safety committee, product evaluation committee and the OR executive committee.
Chief, Biomedical Engineering Services
San Antonio Military Medical Center(SAMMC)
08.2010 - 01.2014
- Serves as the Principal Biomedical Technology Officer for Brooke Army Medical Center(BAMC), the only Level I Trauma Center in the Department of Defense.
- Supervise Biomedical Engineering Services (BES) with over 80 Soldiers, Airmen, DA Civilians and Contractors; sustainment management of over 21K equipment records; execution of over 72K hours of scheduled and unscheduled maintenance annually; oversight of over $6M in contracts.
- Responsible for the life cycle management of the biomedical devices at 21 medical activities in and around Fort Sam Houston, TX within a property book of $360M.
- Responsibility for approving Capital Equipment Expense Program recommendations based on technology advancement, maintenance cost drivers, and business case analysis of requirements.
- Serves as the Chief, Clinical Engineering in their absence.
- Served as the Biomedical Lead for the 125% expansion of Brooke Army Medical Center (BAMC).
- This included coordinating site prep for capital equipment, managing changing timelines and competing requirements from HFPA, Corps of Engineers, USAMMA, Patient Care, Contractors and the mission of keeping the current hospital operations to MEDCOM Standard.
- Project Lead for the patient monitoring equipment purchase and implementation.
- Required knowledge of IT infrastructure, equipment capabilities and clinical applications in order to develop manageable timelines.
- Coordinated with all departments in the facility, with working knowledge of their workload and requirements, and coordinating the hand receipt transfer while moving them into the new section of the hospital and ensuring all contract deliverable from the government were met.
- Resulting in a multimillion dollar project that occurred simultaneously with the hospital expansion.
- Implemented radio frequency ID (RFID) equipment tagging; allowing for over 10K end items to be tagged and tracked via wireless network throughout the facility
- This reduces equipment loss by more than 50%. Later recognized as the Center for Excellence for RFID across all DOD services.
- Implemented the training program that allowed Biomedical Engineering technicians to become 8570 compliant and maintain all of the medical device systems that required IT infrastructure.
- Member of the team that renovated the Cardiac Cath Lab for BAMC, adding the radiological rooms required to double their patient load and decrease patient wait time.
- Collaborated with USAMMA on the Integrated Operating Room for BAMC; developing requirements that captured the clinical priorities, safety standards and biomedical requirements.
- Member of the Temperature Sensitive Medical Products (TSMP) that wrote the policy and developed the procedures for Southern Regional Medical Command to implement.
- Additionally managed the wireless monitoring system that was utilized throughout BAMC.
- Supervised the movement of all Dental assets during the renovation of two dental clinics on Fort Sam Houston; ensuring the proper de-installation, movement and subsequent re-installation occurred without a gap in patient care or down equipment.
- Member of the team that expanded the Central Material Processing section of BAMC to accommodate the increase in operating rooms by more than double.
- This required site prep and coordination with vendors for installation of all equipment.
- Project Lead for the temporary installation of four additional operating rooms in the parking lot of BAMC during renovations; this required arranging for and setting up eight ISO in BAMC Parking lot.
- This also required designing and retrofitting an HVAC system that met Joint Commission requirements for air circulation in operating rooms.
- Then developing maintenance plans for the systems while in use that met clinical needs.
- Subsequently being the lead for the proper turnover of all the equipment once mission completion.
Chief, Medical Maintenance
10th Combat Support Hospital
09.2007 - 07.2010
- Chief of Medical Maintenance for a Combat Support Hospital (CSH).
- Serves as the Chief of Medical Maintenance ensuring the unit has all the equipment functioning in order to be combat ready to assist 1st Medical Brigade and 4th Infantry Division at Fort Carson.
- Manages the maintenance and operational readiness of a 248 bed Deployable Combat Support Hospital consisting of MEPMEDS equipment valued in excess of 84 million dollars.
- Serves as a mentor to all subordinate leaders ensuring all technicians maintain their technical skills.
- Serves as rater for one NCO and Senior rater for two NCOs.
- Serves as the Hospital Safety Officer.
- Served as the SME for all medical equipment during the turnover of Ibn Sina Hospital back to the country of Iraq while setting up a new facility on Victory Base.
- This required developing the database of equipment that was eligible for turnover but would not impact the patient care mission of the hospital.
- The required a series of meeting with the Prime Ministers’ staff and DOD in order to reach an agreement on what would be transferred.
- Worked alongside the Corps of Engineers to renovate the Victory Base facility to accommodate the hospital Level One Trauma Mission and ensure site prep for CT Scanner was completed on site for hospital transfer.
- Requested by the government of Iraq to inspect clinics that were being built to support local nationals for life safety code deficiencies and help them develop a plan of action to become compliant.
- Managed the equipment maintenance for 5 satellite locations as the hospital mission expanded across the battlefield.
- Recognized as the Flagship Organization for our utilization of Standard Army Maintenance System- Enhanced (SAMS-E) being the first CSH to have complete visibility to higher headquarters.
- Developed a cross leveling and equipment draw down model that was adopted at FORSCOM level and allowed for 10th CSH to split 5 ways without requiring any new purchases of equipment and no gap in patient care.
Shop Foreman, Medical Maintenance
Evan Army Community Hospital
12.2005 - 03.2007
- Shop Foreman and NCOIC of Contracting for the Equipment Management Branch; responsible for supervising daily biomedical equipment maintenance operations for 14 technicians in support of a 78 bed hospital, five Troop Medical Clinics, four Dental clinics, three Veterinary Clinics, 1 Military Entrance Processing Station(MEPS) and all TOE units of Fort Carson.
- Supervised total $30M worth of medical equipment and eight annual service contracts.
- Member of the team that stood up the MEPS station; which included the installation of two hearing booths.
- Supervised and performed the de-installation of old and re-installation of new dental chairs at all four dental clinics on post.
- This included coordinating the utilities required for both part of the process and minimizing clinic down time to not interfere with patient care.
- Managed materials inside shop and at job locations.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
Education
MS - Program Management
Thomas Edison State College
Trenton, NJ12.2013
Skills
- DoD Contracting
- Secret Clearance
- Team Development
- Program Management
- Developing Client Oriented Results
- Executive Level Deliverables
- Operations Management
- Contractor Deliverables
- Innovative Solutions
- Healthcare management
- Health information systems
- Organizational leadership
- Healthcare delivery systems management
- Administration and management
- Healthcare program management
Community Service
- Retired National Guard (Texas)
- Served on Board of Directors for Texas Roller Derby (Human Resources Director)
- Member of Texas Warrant Officer Association
- Member of U.S. Army Medical Service Corps Silver Caduceus Society
- Member of Association for the Advancement of Medical Instrumentation (AAMI)
Certification
- Certified Biomedical Equipment Technician (CBET)
Timeline
Health System Specialist
Texas National Guard
05.2023 - Current
Regional Service Manager
Advanced Sterilization Products (ASP)
05.2023 - 08.2024
Logistics Management Specialist
Defense Health Agency
05.2018 - 05.2023
Database Analyst
The Outfit
06.2016 - 05.2018
Database Analyst
ActioNet Inc.
07.2014 - 06.2016
Director of Perioperative Support Services/ Manager of Biomedical Equipment Repair
University Health System
01.2014 - 06.2014
Chief, Biomedical Engineering Services
San Antonio Military Medical Center(SAMMC)
08.2010 - 01.2014
Chief, Medical Maintenance
10th Combat Support Hospital
09.2007 - 07.2010
Shop Foreman, Medical Maintenance
Evan Army Community Hospital
12.2005 - 03.2007
MS - Program Management
Thomas Edison State College
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