Brittany Hudson
Hopkinsville,KY
Summary
I am an excellent communicator seeking an opportunity to utilize current skills and abilities in a challenging position. I also look forward to an opportunity for professional growth. I have over 15 years experience working in Managerial and Leadership positions. I have an upbeat, positive, motivating attitude and enjoy working in an office setting as well with the public. I am a Detail-oriented team player with strong organizational skills.
Overview
22
22
years of professional experience
Work History
Clinic Office Manager
Elkton Clinic
04.2024 - Current
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Reduced wait times for appointments by implementing an efficient scheduling system and optimizing staff workload distribution.
- Increased clinic revenue by identifying opportunities for growth, expanding service offerings, and collaborating with physicians on marketing strategies.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Developed in-depth knowledge of insurance policies to assist patients in understanding coverage options and navigating billing processes more efficiently.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Streamlined appointment booking procedures for better time management among medical professionals and improved overall clinic efficiency.
- Coordinated staff training programs, enhancing the team''s knowledge base on industry developments, and boosting clinic reputation within the local community.
- Negotiated with vendors and suppliers to secure cost-effective contracts for essential equipment and services, contributing to overall financial stability for the clinic.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Optimized inventory management processes resulting in reduced waste and significant cost savings for the clinic without sacrificing quality of care standards.
- Maintained employee records, prepared payroll and scheduled shifts.
Billing Specialist
Hughes Alan Group
08.2023 - 04.2024
- Correctly coded and billed medical claims for various physicians.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Verified signatures and checked medical charts for accuracy and completion.
- Managed large volume of medical claims on daily basis.
- Reviewed provider coding information to report services and verify correctness.
Senior Patient Access Specialist/ Financial Clearance
Jennie Stuart Medical Center
07.2019 - 08.2023
- Obtain authorization and scheduling for Oncology/Hematology Outpatient Infusion
- Responsible for claims and denials.
- Assured timely verification of insurance benefits prior to patient treatment or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Patient Service Representative, PRN
Jennie Care Urgent Care
02.2021 - 08.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Managed patient registration process, confirming data accuracy and completeness.
- Balanced deposits and credit card payments each day.
Patient Access Specialist
Jennie Stuart Medical Center
09.2016 - 07.2019
- Was promoted in July 2019
- Since being with Jennie Stuart I am able to work many departments ER and Outpatient, Discharge Desk, Convenient Care, Switchboard, and Jennie Care
- Knowledgeable in ordering labs and Radiology test.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Trained new staff on hospital processes and procedures.
- Addressed bad debts in line with set protocols.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Balance and kept track of cash drawer
- Reconciled money collected for the day, verified totals against receipt sheet daily
Patient Service Representative
Premier Medical Group
02.2018 - 08.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Used Athena to schedule appointments.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Registrar, Discharge Desk, PRN
Tennova Healthcare
10.2017 - 03.2018
- Discharge Office: collected payments and Discharge Patient at the end of ER visit.
- Updated computer system with latest information to keep records current and accurate.
- Upheld HIPAA regulations and standards for protecting patient information.
- Greeted every guest with personable approach and provided knowledgeable service.
Office Manager
Water Witch Pools
05.2011 - 09.2016
- Accounts Payable, Receivable, Payroll, Bookkeeping, Sales, Prepares Monthly taxes, W2s.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Accounts Payable
Patriot Chevrolet
02.2010 - 05.2011
- Accounts Payable and Receivable, Cashier, Prepared Dealer Trades, Petty Cash, answered Phones
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Assistant Office Manager
Food Lion
09.2007 - 03.2011
- Responsible for supervision of Front End Assistants, Register pickups, Till Counts, Loans, Safe Counts, Re-Deposited WICS, Deposits, returned check payments, Bookkeeping.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Branch Manager
Express Check Advance
10.2006 - 09.2007
- Provided Cash Advances.
- Collections
- Marketing
- Employee Schedules
- Maintained friendly and professional customer interactions.
Assistant Office Manager
Piggly Wiggly
08.2002 - 10.2006
- Supervised a staff of 20, Assisted Customers, Handled Payroll, Employee Schedules, Charge Accounts, Return Checks, Balanced Paperwork, Bank Deposits, Handled all in coming Money, Filing, Western Union Transfers, Atmos Energy Bill Payments, Check Cashing, Money Orders and Lottery
- Scan Coordinator.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
No Degree - Medical Assisting
Rets Medical And Business Institute
Hopkinsville, KY01.2004
High School Diploma -
Christian County High School
Hopkinsville, KY05.2003
Skills
- Excellent Communications skills
- Able to make stable decisions without supervision, Able to work with others
- Knowledge of software programs such as Windows, Peachtree Accounting, Athena, Sunrise
- Payment Posting, Month-End Closing Procedures
- Bookkeeping
- Experience in Phone Etiquette
- Office Machines: Fax, copier, Printer
- Problem solving, Organizational Skills
- Medical Terminology
- Insurance Coding (ICD-9 and CPT, ICD-10)
- Appointment Scheduling
- Insurance Coordination
- Recruitment and hiring
- Employee Work Scheduling
- Employee Supervision
- Administering payroll
Timeline
Clinic Office Manager
Elkton Clinic
04.2024 - Current
Billing Specialist
Hughes Alan Group
08.2023 - 04.2024
Patient Service Representative, PRN
Jennie Care Urgent Care
02.2021 - 08.2023
Senior Patient Access Specialist/ Financial Clearance
Jennie Stuart Medical Center
07.2019 - 08.2023
Patient Service Representative
Premier Medical Group
02.2018 - 08.2018
Registrar, Discharge Desk, PRN
Tennova Healthcare
10.2017 - 03.2018
Patient Access Specialist
Jennie Stuart Medical Center
09.2016 - 07.2019
Office Manager
Water Witch Pools
05.2011 - 09.2016
Accounts Payable
Patriot Chevrolet
02.2010 - 05.2011
Assistant Office Manager
Food Lion
09.2007 - 03.2011
Branch Manager
Express Check Advance
10.2006 - 09.2007
Assistant Office Manager
Piggly Wiggly
08.2002 - 10.2006
No Degree - Medical Assisting
Rets Medical And Business Institute
High School Diploma -
Christian County High School
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