Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Preference
Photography
Timeline
BusinessDevelopmentManager
Amy Buckholz

Amy Buckholz

Canal Winchester,OH

Summary

With a career spanning over 26 years in customer service, I have developed a deep understanding of providing exceptional support to both consumers and businesses. My resume does not showcase the extent of my leadership abilities, such as stepping in to assist an overwhelmed district manager or conducting interviews to fill open positions. It also fails to highlight the strong relationships I have built with individuals, businesses, and organizations, which have been crucial in retaining and expanding our client base. Over time, I have invested in training to ensure that my clients fully comprehend the value and benefits of our products, as well as how to utilize them effectively. Additionally, I have advocated for my clients with manufacturers when issues arose. Although my recent roles focused on hearing aid specialization and patient care coordination, I consistently prioritized the success of my clients throughout their hearing journeys. This involved resolving issues caused by others and handling irate clients with composure and empathy. Outside of work, I pursue photography and actively engage in social activities. By managing my schedule effectively, I am able to provide photography services to those in need while organizing events for a social club to foster stronger friendships and attract new members. In summary, I believe that my passion for this company and its technology, combined with my organizational skills and dependable nature, make me an ideal fit for this role. I am eager to contribute to the company's growth and be a part of its exciting future.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hearing Instrument Specialist

Lucid Hearing
06.2024 - Current
  • In this role, I engage with members of sam's club letting them know that with their membership they get a free hearing test
  • I conduct hearing tests, I manage my schedule, I sell and fit hearing aids
  • I maintain the hearing aids and follow up care as needed for the member
  • Essentially all the same things I did for past position, with the added engaging with the members
  • Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
  • Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
  • Enhanced client relationships through clear communication and empathetic listening to their concerns.
  • Educated clients about how to properly use, maintain and store devices.

Hearing Instrument Specialist

Hearinglife
08.2022 - 05.2024
  • As a hearing care provider, I was given a clinic that was underperforming
  • I was tasked with the job of turning it around
  • During my first few months in the clinic I doubled the sales goal, organized the files, and repaired relationships with patients while also establishing new relationships
  • I worked with local nursing homes, and the city's Chamber of Commerce in order to grow the business and get our name out in the community
  • I planned several events in the clinic so that the patients that were established could meet me, and draw new patients in as well
  • In this role, I had to work with people from all walks of life, different ethnicities, religions, backgrounds, and different financial situations
  • Each person I had to treat with care and understanding for their situation with hearing loss
  • I tested to see what degree their hearing loss was, and then taking that information I would find and recommend a hearing aid based on what they need and what fits into their finances
  • Each patient, whether they are fit with hearing aids or not I follow through their journey
  • This means that if they purchase, I make sure that their hearing aids are clean, working, and still fitting their hearing loss, if they didn't purchase then this means, that I make sure they are getting tested every year still, and that we stay on top of any hearing loss that may develop, or gets worse
  • From this position I have developed many skills, these skills are computer skills, troubleshooting, time management, organization, scheduling, programming, customer service, telemarketing, marketing, working with people, taking notes, and so many other skills

Patient Care Coordinator

HearingLife
02.2019 - 08.2022
  • A patient care coordinator wears many hats with hearinglife
  • I maintained a schedule for 2-3 clinics at a time, called from lists of patients that were due for their annual hearing tests, I managed the files and kept them organized, would submit information off to the insurance team so that they could verify the benefit, would order office supplies, would order stock, communicated with manufacturers, communicated with 3rd party manage cares, and kept the office clean
  • This is just a short list
  • I was able to create relationships with patients, I was the first person and the last person that they typically talked to for their appointment
  • I would help with directions, talk to them while they were waiting, and help them clean their hearing aids
  • I would organize events in order to help grow the business and reach out to senior citizen organizations in order to plan events so that their members could learn about us and hearing loss
  • In this role, I was able to develop and strengthen some of my skills, with computers, faxes, scanners, check scanners, programs, Microsoft, multiline phone systems, skype, teams, webinar, troubleshooting issues, customer service, ordering, so much more really

Gaps

06.2017 - 02.2019
  • Any gaps in employment that I have in this time period were looking for work because we had moved from Georgia back to Ohio
  • We also moved from Springboro to Lancaster during this time

Front Desk Receptionist

Quality Inn and Suites
03.2018 - 08.2018
  • Although this position was short lived I worked hard at it and learned a lot from it
  • I was the front desk and breakfast bar person for this hotel
  • I would work the mornings so I always had to have the list of rooms to be cleaned ready for the housekeepers
  • I would assist them when needed as well
  • I would answer the phones, make reservations, check people in, and assist when customers came in and were irate about something that happened
  • Skills learned: Pool maintenance, Checking people in, Checking people out, Phones, Breakfast, Customer service, Laundry, Cleaning, Dealing with upset guests

Education

High school diploma in College Prep -

Millersport Jr/Sr High School
Millersport, OH
05.2001

Skills

  • Microsoft Office (10 years)
  • Computer Skills (10 years)
  • Typing (10 years)
  • Multi-line Phone Systems (6 years)
  • Medical Office Experience (1 year)
  • Data Entry
  • Microsoft Excel
  • Microsoft Word
  • Organizational Skills
  • Outlook
  • Receptionist
  • Scheduling
  • Customer Service (10 years)
  • Managed Care
  • Insurance Verification
  • Medical Records
  • Medical Scheduling
  • HIPAA
  • Sales Experience (5 years)
  • Social Media Management (10 years)
  • Time Management
  • Documentation Review
  • Patient Care
  • Clerical Experience
  • Windows
  • Leadership
  • Marketing
  • Communication Skills
  • Phone Etiquette
  • Account Management
  • Cash Register
  • Google Suite
  • Customer Support
  • Mac OS
  • IOS
  • Project Management
  • Hearing Aid Verification
  • Hearing aid maintenance
  • Pure Tone Audiometry
  • Documentation skills
  • Office Management
  • Recordkeeping requirements
  • Appointment Setting
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft Office Suite
  • Data Collection
  • Customer Relationship Management (CRM)
  • Prioritization
  • Staff Training
  • De-Escalation Techniques
  • Building rapport
  • Reading Comprehension
  • Office equipment proficiency
  • Computer Skills
  • Office Administration
  • File Organization
  • Customer and client relations
  • Filing
  • Clerical Support
  • Strong Problem Solver
  • Documentation and Recordkeeping
  • Professional Communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Records Management
  • Data organization
  • Verbal Communication
  • Recordkeeping
  • Professional and mature
  • Calendar Management
  • Relationship Building
  • Mail handling
  • Multi-Line Phone Systems
  • Event Coordination
  • Confidential Document Control
  • Meeting planning
  • Internal Communications
  • Schedule Management
  • Internet Research
  • Meeting Arrangements
  • Staff Management
  • Correspondence Writing
  • Inventory Systems

Certification

  • Hearing Aid Specialist, 08/01/22, 12/31/22
  • Driver's License, 12/01/21, 12/31/29

Assessments

  • General manager (hospitality), 06/01/21, Proficient
  • Customer service fit, 06/01/24, Proficient
  • Office manager, 07/01/21, Proficient
  • Work style: Reliability, 05/01/24, Proficient
  • Typing, 08/01/23, Proficient
  • Medical receptionist skills, 01/01/24, Proficient
  • Managing accounts in QuickBooks, 08/01/24, Proficient
  • Administrative support professional fit, 07/01/20, Proficient
  • Building relationships for childcare providers, 12/01/20, Proficient
  • Management & leadership skills: Planning & execution, 07/01/24, Proficient
  • Customer service, 10/01/23, Proficient
  • Customer focus & orientation, 10/01/23, Proficient
  • Time management skills, 09/01/24, Proficient
  • Sales skills, 12/01/20, Proficient
  • HR: Compensation & benefits, 12/01/20, Proficient
  • Written communication, 05/01/24, Proficient
  • Work style: Stress management, 06/01/24, Proficient
  • Technical support, 04/01/24, Proficient
  • Basic maintenance and repair, 07/01/24, Proficient
  • Project timeline management, 03/01/24, Proficient
  • Administrative assistant/receptionist, 06/01/21, Proficient
  • Data entry: Attention to detail, 07/01/24, Proficient
  • Working with MS Word documents, 04/01/24, Proficient
  • Filing & organization, 07/01/24, Proficient
  • Inside sales, 09/01/24, Proficient
  • Food service: Customer situations, 05/01/24, Proficient
  • Management & leadership skills: Impact & influence, 06/01/24, Proficient
  • Verbal communication, 07/01/23, Proficient
  • Medical billing, 06/01/24, Proficient
  • Front desk agent (hotel), 06/01/24, Proficient
  • Marketing, 07/01/24, Proficient
  • Attention to detail, 03/01/23, Proficient
  • Retail customer service, 04/01/24, Proficient
  • Work motivation, 05/01/24, Proficient

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balancePaid time offCareer advancementCompany CultureWork from home optionHealthcare benefitsPaid sick leave

Photography

This is something that I do on the side. I have taken photos for a while now. My main subject is my son, but I have done three weddings, and some senior photos as well. I also do my family pictures every other year. 

Timeline

Hearing Instrument Specialist

Lucid Hearing
06.2024 - Current

Hearing Instrument Specialist

Hearinglife
08.2022 - 05.2024

Patient Care Coordinator

HearingLife
02.2019 - 08.2022

Front Desk Receptionist

Quality Inn and Suites
03.2018 - 08.2018

Gaps

06.2017 - 02.2019

High school diploma in College Prep -

Millersport Jr/Sr High School

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Amy Buckholz