Amy Burch
Springfield,MO
Summary
Dedicated customer service and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Benefits Advisor
AFLAC
04.2020 - Current
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Promoted [Company] products and services using upselling and other sales strategies.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Exceeded corporate quotas for monthly policy sales.
Licensed Insurance Agent
Banker's Life
06.2022 - 12.2022
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
- Reported policy changes and company conditions affecting customer satisfaction.
Administrative Assistant
Penmac Staffing
09.2020 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Assistant Manager
Hampton Inn & Suites By Hilton
07.2016 - 03.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma -
Park Hill High School
Kansas City, MO12.2010
Skills
- Direct Marketing
- Fact-Checking Skills
- Explaining Benefits
- Cold Calling
- Benefits Administration
- Critical Thinking
- Health Insurance Industry Knowledge
- Advising Employers
- Consultative Selling Techniques
- Application Documentation
- Prospecting Clients
- Floor Assignments
- Insurance Recommendation
- Excellent Communication Talents
- Medicare Compliance
- Document Organization
- Revenue Quotas
- Team Meetings
- Office Operations
Timeline
Licensed Insurance Agent
Banker's Life
06.2022 - 12.2022
Administrative Assistant
Penmac Staffing
09.2020 - 04.2021
Benefits Advisor
AFLAC
04.2020 - Current
Assistant Manager
Hampton Inn & Suites By Hilton
07.2016 - 03.2020
High School Diploma -
Park Hill High School
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