Amy Ibarra
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
15
15
years of professional experience
Work History
Human Resources Assistant
Veterans Health Administration VHA
03.2023 - Current
- Directly counsel employees with retirement estimates, military service deposit, and civil service deposit inquiries.
- Assist in Answering questions employees have about their retirement, military service deposits, and service deposits. Assist with providing detailed instructions on how to utilize the (GRB) government retirement & benefits platform.
- Complete administrative tasks, such as downloading eOPF personnel files and accurately recording SF-50s, DD214, Federal Group Life Insurance (FEGLI), Federal Employees Group Life Insurance (FEHB), Thrift Savings Plan (TSP) Federal Employee Dental and Vision Insurance Program (FEDVIP) and entering into our (GRB) government retirement & benefits platform. I utilize Microsoft Office, Outlook, Microsoft Teams, and Excel daily to complete administrative duties.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Provide excellent customer service to all employees who call and email the RSSO for assistance with their retirement questions. I was awarded Employee of the Month for August 2024 for my outstanding customer service. I was also awarded a certificate of commitment in November of 2023.
- Provide counseling services to employees about retirement options available to them and policies related to their benefits at retirement.
- Effectively utilize HR smart, Remedy, EHRI, and other programs to research and analyze information pertaining to employees' retirement.
Human Resources Specialist
North America Security Services
06.2022 - 03.2023
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Updated employee files with new details such as changes in address or salary levels.
- Generated reports to track employee state licensing and compliance.
- Utilized Paycom, Winteam, and Kwanteck software for onboarding and payroll.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Registered Dental Assistant
Ingenesis (Fairbank Dental Clinic)
10.2015 - 06.2022
- Assist dental officer with patient treatment. Receives patient, examines dental record, and prepares patient for treatment. Takes and records blood pressure. Retracts tissues and maintains clear operating field. Records entries in individual dental records indicating oral cavity condition and treatment completed/needed.
- Exposes and processes dental radiographs. Places patient in proper position for extra oral radiographs and processes digital images. Practice's and enforces accepted radiation safety standards.
- Assists with CAD CAM, Crown preps and delivery.
- Assists with extractions of 3rd molars.
- Assist with amalgam and composite restorations.
- Takes impressions for night guards and Essex retainers.
Marketing Assistant
Vista Hills Family Dental
03.2015 - 10.2015
- Schedule patient appointments using Patterson eaglesoft
- Obtain insurance information and verify benefits
- Drafted and managed print, online and social media communications designed to promote company brand, image and values.
- Directed and coordinated marketing activities and policies to promote products and services.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Maintained stock and ordered products needed for marketing
- Attended networking events
Volunteer Dental Assistant
Medical/Dental Clinic
02.2014 - 08.2014
- Volunteer assisting with extractions including oral sedation.
- Prepare patient, sterilizer disinfect instruments, set up instrument trays, prepare materials or assist Dennis during dental procedures.
- Record treatment information and patient records, provide positive instructions prescribed by dentist, instruct patients in oral hygiene and plaque control.
- Exposed dental diagnostic x-rays.
- Take and record medical and dental histories and vital signs of patient.
On The Job Training
Red Cross Dental Assistant Program
06.2011 - 09.2012
- Completed 120 hours of classroom instruction as well as 300 hours of chair side assisting.
- Assisted Dennis with all dental procedures.
- Amalgam and composite preparation.
- Sterilized instruments and opportunity.
- Documented dental care services by charging in patient records.
- Scheduled appointments in corporate dental application.
Cosmetologist
All About You Hair Salon
01.2011 - 06.2011
- Update and maintain customer information records, such as beauty services provided.
- Cut trim and shape hair or hair pieces, based on customer's instructions, hair type and facial features, using clippers, scissors, tremors and razors.
- Bleach, die, or tint hair, using applicator or brush and foils.
- Schedule client appointments.
- Demonstrate and sell hair care products and Cosmetics.
- Operate cash registers to receive payments from patrons.
Cosmetologist
Elite hair studio
10.2010 - 01.2011
- Shampooed rents, condition and dry hair and scalp with water, liquid soap, or other solutions.
- Cut and styled clients hair.
- Cut, trim and shape hair or hair pieces, based on customer's instructions, hair type and facial features, using clippers says there's tremors and razors.
- Open and close salon.
Cosmetologist
Beyond Paradise salon and Spa
08.2010 - 10.2010
- Cut and styled client's hair.
- Inventoried and ordered products.
- Applied color and highlights.
- Answered phones and booked appointments.
- Check out customers on the cash register, balance the register.
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Tucson, AZ05-2022
Associate of Arts -
Central Texas College
Killeen, TX2016
Cosmetologist - Hair, skin, nails
College of Cosmetology
Killeen, TX2009
Timeline
Human Resources Assistant
Veterans Health Administration VHA
03.2023 - Current
Human Resources Specialist
North America Security Services
06.2022 - 03.2023
Registered Dental Assistant
Ingenesis (Fairbank Dental Clinic)
10.2015 - 06.2022
Marketing Assistant
Vista Hills Family Dental
03.2015 - 10.2015
Volunteer Dental Assistant
Medical/Dental Clinic
02.2014 - 08.2014
On The Job Training
Red Cross Dental Assistant Program
06.2011 - 09.2012
Cosmetologist
All About You Hair Salon
01.2011 - 06.2011
Cosmetologist
Elite hair studio
10.2010 - 01.2011
Cosmetologist
Beyond Paradise salon and Spa
08.2010 - 10.2010
Associate of Arts -
Central Texas College
Cosmetologist - Hair, skin, nails
College of Cosmetology
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus