Summary
Work History
Education
Skills
Timeline
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Amy burick

Amy burick

MATTOON,Illinois

Summary

Detail-oriented professional with proven data entry expertise at XPAC, ensuring accuracy and efficiency in processing information. Recognized for exceptional time management and attention to detail, consistently delivering error-free reports. Strong multitasking abilities honed as a Shift Leader at MaidRite, enhancing customer satisfaction through effective problem-solving and teamwork.

Work History

Data Entry Clerk

XPAC
2016 - 2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Shift Leader

MaidRite
04.2010 - 2020
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Waitress

Maid-rite
04.2006 - 2015
  • Executed tasks efficiently under demanding conditions, upholding service excellence.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

High School Diploma - Medical Assistant

Dmacc
Des Moines, IA
01.2015

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Data accuracy
  • Accuracy and attention to detail
  • Time management

Timeline

Shift Leader

MaidRite
04.2010 - 2020

Waitress

Maid-rite
04.2006 - 2015

Data Entry Clerk

XPAC
2016 - 2020

High School Diploma - Medical Assistant

Dmacc

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Amy burick