Summary
Overview
Work History
Education
Skills
Timeline
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Amy Burke

Amy Burke

Redmond,WA

Summary

To seek and maintain a role, specializing in revenue cycle processes and policy within an organization to provide support and opportunities for growth.

Overview

25
25
years of professional experience

Work History

Care Center Lead

Premier Periodontics
07.2018 - Current
  • Prepare and Lead huddle, identifying any needs and opportunities to provide patient care
  • Answer phones, patient intake, insurance verification, scheduling consults & procedures, checking patients in/out and collecting copayments, treatment presentation & follow up, payment posting in deposits, review of production reports and procedure codes for the day
  • Work cash reports and rejected claims, claim denials, outstanding claims, and AR
  • Recruitment, interview, hire and provide training schedules, evaluate performance and facilitate opportunities for development
  • Oversee clinical responsibilities, monitor KPI’s for each role, conduct annual reviews and facilitate wage increases
  • Manage staff hours, timecards, vacation requests and coverage
  • Monitor locations expenses and maximize opportunities for revenue
  • Actively seek opportunities for my own growth and the development of our team.

Dental Insurance Coordinator

Jeffrey Marshall D.D.S.
09.2017 - 01.2018
  • Verify insurance benefits for upcoming hygiene and restorative appointments
  • Treatment plan presentation and scheduling
  • Submit claims and documentation electronically
  • Manage outstanding claims, denials, and appeals
  • Post insurance payments and manage AR
  • Reconcile the day/month and processes closing reports.

Dental Office Administration

Washington Family Dentistry
10.2008 - 07.2015
  • Answering multi line phones
  • Checking patients in/out and scheduling follow up care
  • Scheduling and registering new patients
  • Capturing accurate information for our EMR system
  • Tracking recall care for existing patients
  • Verifying insurance benefits, presenting treatment plans, and collecting patient portions
  • Submitting electronic claims and documentation to insurance carriers
  • Posting individual and bulk insurance payments accurately and making PPO adjustments according to EOB
  • Reconcile daily deposits and process closing reports.

Dental Assistant

Washington Family Dentistry
05.2001 - 12.2008
  • Seating patients, health history updates, x-rays, chair-side assisting, maintain supplies & equipment, sterilization, sanitation & set-ups, and any required closing chores.

Dental Assistant

Cory Fletcher D.D.S.
06.1999 - 05.2001
  • Duties included seating patients, health history updates, x-rays, chair-side assisting, maintain supplies & equipment, sterilization, sanitation & set-ups, and any required closing chores.

Education

Certificate - Dental Assisting

Eton Technical Institute
Everett, WA
06.1999

Skills

  • Leadership
  • Teamwork and Collaboration
  • Customer Service
  • Billing Adjustments and Refunds
  • Analytical Problem Solving
  • Claims review
  • Professionalism and Ethics
  • HIPAA Compliance
  • Claims Processing Proficiency
  • Document and Records Management
  • Policies and Procedures Adherence
  • Accounts receivable management

Timeline

Care Center Lead

Premier Periodontics
07.2018 - Current

Dental Insurance Coordinator

Jeffrey Marshall D.D.S.
09.2017 - 01.2018

Dental Office Administration

Washington Family Dentistry
10.2008 - 07.2015

Dental Assistant

Washington Family Dentistry
05.2001 - 12.2008

Dental Assistant

Cory Fletcher D.D.S.
06.1999 - 05.2001

Certificate - Dental Assisting

Eton Technical Institute

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