Amy Burnham
Fenton,MI
Summary
I've worked in the medical field for 20+ years and loved it. I'm educated in phlebotomy and performing EKG's. Customer care, patient support.
Highly-skilled phlebotomist with 20 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Dependable, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist
Hurley Practice Management
02.2009 - 09.2013
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Conducted venipuncture and other CT procedures.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed laboratory tests to assist physicians in diagnosis.
- Helping solve billing discrepancies for patients and management team.
- Calling patients with lab results when asked to by physicians.
- Calling to set up appointments for fasting glucose tolerance testing, heal sticks for newborn panels.
- Managing several phone lines at one time
- Worked in Hurley pediatrics oncology department drawing blood.
- Worked in several different settings including, hospital, doctors offices, and medical departments.
- Exceptional communication skills with patients and doctors.
Medical Assistant Front and Back Office
Premier Cardiovascular Consultants Of Michigan
01.2002 - 12.2004
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Taking vitals and preforming EKG's, writing down current medications patient is taking. Staple removal from open heart surgery. Taking blood if needed.
- Chart prepping and calling patients to remind them of their upcoming appointment.
- Medical assistant for Dr. David Brill, and Dr. Abdul Alawwa
Outpatient Surgical Clerk Full Time
McLaren Lapeer Hospital
08.1994 - 05.2000
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Managing 8 line phone system
- Data entry and chart building, typing surgical permits
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Scheduling patients for testing in other departments. Communicating with other departments and patient.
- Transporting patients when needed
- Setting up same day consults with doctors before surgery or after if needed.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Pre-admission Testing Clerk and Tech Part Time
McLaren Lapeer Hospital
08.1994 - 05.2000
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Building charts for patients upcoming surgery and typing surgical permits.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls on 8 line phone system professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Drawing blood and performing ekgs when needed.
Education
GED -
Lapeer Vocational School
Lapeer, MI03.1993
Skills
- Infection Control
- Venipuncture
- Paperwork Processing
- Patient Confidentiality
- Making patients feel comfortable and not scared or stressed
- Worked a lot in pedipediatrics and geriatrics
- Worked in ER and in ICU
- Data Entry
- Specimen Preparation
- Sample and Specimen Collection
- Medical Terminology Knowledge
- Recording Data
- Patient Preparation
- Specimen Handling
- Venipuncture Expertise
- HIPAA Compliance
- Hemoglobin Testing
- Specimen Labeling Procedures
- Patient Support
- Attention to detail
- Order of draw
- Blood culture collection
- Time Management
- Glucose Screening
- Customer Service
- Finger Stick Method
- CPR/AED
- Performing blood gas draws
Certification
vocationally certified in;
medical assistant front and back office
phlebotomy
medical terminology
medical billing
patient referrals and scheduling
Timeline
Phlebotomist
Hurley Practice Management
02.2009 - 09.2013
Medical Assistant Front and Back Office
Premier Cardiovascular Consultants Of Michigan
01.2002 - 12.2004
Outpatient Surgical Clerk Full Time
McLaren Lapeer Hospital
08.1994 - 05.2000
Pre-admission Testing Clerk and Tech Part Time
McLaren Lapeer Hospital
08.1994 - 05.2000
GED -
Lapeer Vocational School