Amy Burns
Augusta,GA
Summary
Dynamic professional with a proven track record in customer service and housekeeping management, notably with Self Employed Services. Excelled in client relationships and database administration, enhancing customer satisfaction and loyalty. Skilled in virtual collaboration and scheduling management, adept at leading teams to exceed standards with minimal supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Self Employed Services
02.2019 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Customer Service Representative
Dialamerica Marketing
11.2016 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Gigi’s Cupcakes
04.2014 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Advanced Academic Diploma -
Leeds High School
Leeds, AL05.2010
Skills
- Customer service-focused
- Remote Work Experience
- Deadline Management
- Scheduling Management
- Virtual Collaboration
- Database entry
- Client Relationships
- Database Administration
- Telephone Etiquette
- Team Support
Accomplishments
- Achieved outstanding customer service through effectively helping with customer concerns, complaints & general feedback.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Commercial & Residential Training - 2019-Current
Timeline
Housekeeping Supervisor
Self Employed Services
02.2019 - Current
Customer Service Representative
Dialamerica Marketing
11.2016 - 01.2019
Cashier
Gigi’s Cupcakes
04.2014 - 08.2016
Advanced Academic Diploma -
Leeds High School