Amy Burns
Willow Park,TX
Summary
Proven track record in enhancing customer satisfaction and driving business growth with a focus on business development and customer service. Adept at fostering positive relationships and executing strategic initiatives to achieve desired outcomes. Increased productivity through effective teamwork and collaboration, leveraging Microsoft Office for organizational excellence. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Self Employed
Construction Consult Co
03.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Showroom Manager
FBS Appliance
08.2023 - 10.2024
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Builder Sales
Ferguson Bath, Kitchen & Lighting Gallery
11.2020 - 03.2022
- Worked closely with management on a daily basis to keep projects/orders in line with client/homeowner visions.
- Increased productivity by attending ongoing training and support, fostering a positive work environment that encouraged growth.
- Enhanced customer satisfaction by delivering exceptional customer service on all completed projects, leading to positive referrals and repeat business opportunities.
- Used personal expertise and craftsmanship to complete selections for residential renovations and new construction.
- Improved builder satisfaction with detailed progress reports and proactive communication.
Builder Sales
Reece
08.2012 - 11.2020
- Worked closely with management on a daily basis to keep projects/orders in line with client/homeowner visions.
- Enhanced customer satisfaction by delivering exceptional customer service on all completed projects, leading to positive referrals and repeat business opportunities.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Increased productivity by attending ongoing training and support, fostering a positive work environment that encouraged growth.
- Optimized resource allocation for various projects, ensuring cost-effectiveness solutions/options while maintaining quality standards.
Education
Marketing
Texas Christian University
Fort Worth, TXSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Business Development
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Organization and Time Management
Affiliations
- Greater Fort Worth Builders Association - Executive Committee
- Greater Fort Worth Builders Association - Board of Directors
- Greater Fort Worth Builders Association - Membership Chair
- Greater Fort Worth Builders Association - Past President Professional Women in Building
- Greater Fort Worth Builders Association - Past Chair - Associates Council
- Greater Fort Worth Builders Association - Poker Tournament Chair
- Greater Fort Worth Association of Realtors
Awards
Greater Fort Worth Builders Association - Associate of the Year 2015 & 2024
Greater Fort Worth Builders Association - Professional Women in Building Award 2023
Greater Fort Worth Builders Association - Associate of the Month
Top Producer Real Estate - 2022
Timeline
Showroom Manager
FBS Appliance
08.2023 - 10.2024
Self Employed
Construction Consult Co
03.2022 - Current
Builder Sales
Ferguson Bath, Kitchen & Lighting Gallery
11.2020 - 03.2022
Builder Sales
Reece
08.2012 - 11.2020
Marketing
Texas Christian University
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