Amy Buscher
Bennington,NE
Summary
Performance-driven leader with many years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
27
27
years of professional experience
Work History
Vice President of Operations
Corporate Travel Management
09.2020 - 12.2022
- Built and led a cohesive leadership team through acquisition to align and merge two cultures together, creating the best of both worlds.
- Provided risk analysis and recommendations through Keynote presentations to officers.
- Benchmarked key business metrics and practices within the business to understand how and where the organization needs to change to enhance performance.
- Analyzed two sets of operational business practices to develop operational document standards, procedures and policies to ensure critical business processes are performed in a consistent way that meets the new company's needs.
- Liaised with internal teams to execute on company programs, creating an environment that fosters collaboration
- Identified plans and resources required to meet project goals and objectives.
- Established and directed successful programs focused on employee onboarding and training.
- Directed technological improvements, reducing waste and business bottlenecks.
- Implemented (BPO) Business Process Outsourcing for support functions, reducing salary costs by 40%.
Executive Director of Operations
Travel and Transport
01.2017 - 09.2020
- Surpassed annual revenue targets through effective oversight of daily operations and strategic initiative implementation.
- Defined, implemented, and revised operational policies and guidelines resulting in improved employee role clarity.
- Increased employee retention through improvements in leadership and development programs.
- Defined and launched career pathing to offer clarity on objectives, ensuring alignment which led to an increase in employee engagement.
- Launched staff engagement tool to drive top talent retention and team performance, and allow leaders to focus on real-time employee feedback.
- Developed and executed a strategic plan to improve customer service tracking process and reporting, boosting efficiencies by 50%.
- Led a team of 75+ leadership staff, training them on how to adapt to cross functional teamwork.
- Collaborated with hiring managers to develop and refine job descriptions, resulting in a decrease in time spent on candidate screening.
- Team facilitator of Human Capital strategy team.
Director of Operations
Travel and Transport
09.2011 - 01.2017
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Manager of Operations
Travel and Transport
09.2003 - 09.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Supervisor of Operations
Travel and Transport
09.1999 - 09.2002
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Travel Consultant
Travel and Transport
09.1995 - 09.1999
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Education
Majored in Business Administration -
Mitchell College
New London, CTMajored in Travel And Tourism -
Nebraska College of Business
Omaha, NESkills
Strategic planning and execution
Performance Analysis
Cost analysis and savings
Leadership training
Process Improvements
Organizational Development
Accomplishments
- Travel and Transport Circle of Excellence, 5-time winner
Leadership and Activities
▪ Partini Women's Golf League
▪ The Players Club Golf League
▪ Omaha Hockey Club
▪ Nebraska Children's Home Society
Timeline
Vice President of Operations
Corporate Travel Management
09.2020 - 12.2022
Executive Director of Operations
Travel and Transport
01.2017 - 09.2020
Director of Operations
Travel and Transport
09.2011 - 01.2017
Manager of Operations
Travel and Transport
09.2003 - 09.2011
Supervisor of Operations
Travel and Transport
09.1999 - 09.2002
Travel Consultant
Travel and Transport
09.1995 - 09.1999
Majored in Business Administration -
Mitchell College
Majored in Travel And Tourism -
Nebraska College of Business