AMY BUZAK
Luzerne,PA
Summary
Results-driven and highly organized Office Manager with 25 years of experience in administrative support, customer service, and business operations. Adept at managing multiple projects simultaneously, ensuring seamless workflow, and delivering exceptional client satisfaction. Proficient in financial transactions, employee training, and process optimization in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Office Manager / Executive Assistant
Arbor Vita Tree Service
02.2004 - 01.2025
- Oversaw all daily business operations, including administration, billing, personnel management, and client services
- Managed scheduling, customer estimates, job status updates, and technician dispatching
- Coordinated employee travel arrangements, itineraries, and transportation for industry expos across the U.S
- Screened resumes and coordinated both phone and in-person interviews for ground crew hiring
- Drafted and managed outgoing correspondence, reports, and official documentation for senior management
- Handled all financial transactions, including federal and state tax submissions
Customer Service Associate – Level III
CIGNA Healthcare
11.2001 - 02.2004
- Provided detailed information on healthcare benefits and claim statuses to customers and healthcare providers
- Consistently exceeded performance metrics while cross-trained in PPO, HMO, and specialized accounts
- Served as a Subject Matter Expert, assisting with escalated issues and complex inquiries
- Received multiple Quality Excellence and Customer Appreciation Awards for outstanding service
Education
Bachelor of Science - Business Management
West Chester University
West Chester, PAAssociate of Science - Business Administration
Luzerne County Community College
Luzerne, PASkills
- Organizational skills
- Customer service
- Clear oral/written communication
- Scheduling and calendar management
- Scheduling coordination
Timeline
Office Manager / Executive Assistant
Arbor Vita Tree Service
02.2004 - 01.2025
Customer Service Associate – Level III
CIGNA Healthcare
11.2001 - 02.2004
Bachelor of Science - Business Management
West Chester University
Associate of Science - Business Administration
Luzerne County Community College
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