Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amy Bynum Wilson

Amy Bynum Wilson

Porter,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

General Manager

Gameday Men's Health The Woodlands West
01.2025 - Current
  • Coordinated patient appointments and follow-ups to enhance care continuity and improve patient satisfaction.
  • Managed patient records using electronic health record systems, ensuring accuracy and compliance with regulations.
  • Trained new staff on patient coordination protocols, promoting best practices in service delivery and efficiency.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Owner

The Rhinestone Cheetah Boutique
08.2014 - Current
  • Researched industry trends to stay current on market changes.
  • Analyzed sales data to identify opportunities for growth.
  • Reviewed financial statements regularly to assess profitability of operations.
  • Handled customer inquiries, complaints, and returns professionally..
  • Established policies regarding pricing, promotions, refunds, returns.
  • Organized special events such as promotional days or discounts to boost sales.
  • Provided excellent customer service to ensure customer satisfaction.
  • Developed and implemented marketing strategies to increase sales.
  • Created a customer loyalty program to reward repeat customers.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Increased business by developing new marketing and promotional strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.

Client Account Manager

Synergenx
03.2024 - 01.2025
  • Greeted and checked in 75-150 patients per day, updating patient information in computer system.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered insurance, demographics and health history into patient database.
  • Processed patient payments and scanned identification and insurance cards.

Patient Care Coordinator

Men's T Clinic
12.2022 - 03.2024
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary
  • Provided administrative support to the clinical director including scheduling meetings and managing calendars
  • Managed office supplies inventory and placed orders when necessary.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Front Office Manager

The Woodlands Dental
06.2006 - 02.2011
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Processed referrals to specialists when required by the dentist.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Prepared reports summarizing collection activity for management review.
  • Identified potential partners for joint ventures or promotional initiatives.
  • Developed and implemented marketing plans and strategies to boost company visibility.

HR Assistant Accounting assistant

TEX-DENT
03.2001 - 05.2006
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
  • Handled sensitive and confidential employee information with complete discretion.
  • Generated employee paychecks and direct deposit payments in a timely manner.
  • Worked closely with accounting department staff to reconcile monthly bank statements and accounts payable and receivable ledgers.
  • Monitored and tracked progress of credentialing applications to ensure timely completion.
  • Reviewed and processed applications to verify accuracy of credentialing information.

Education

Some College (No Degree) - Medical Assistant

Texas School of Business
Houston

Skills

  • Human Resources
  • Accounting
  • Insurance Verification
  • Medical Scheduling
  • Office Management
  • AP/AR
  • Administrative Experience
  • Event Planning
  • Customer service

Timeline

General Manager

Gameday Men's Health The Woodlands West
01.2025 - Current

Client Account Manager

Synergenx
03.2024 - 01.2025

Patient Care Coordinator

Men's T Clinic
12.2022 - 03.2024

Owner

The Rhinestone Cheetah Boutique
08.2014 - Current

Front Office Manager

The Woodlands Dental
06.2006 - 02.2011

HR Assistant Accounting assistant

TEX-DENT
03.2001 - 05.2006

Some College (No Degree) - Medical Assistant

Texas School of Business

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