Amy Bynum
Harlan,KY
Summary
Reliable and dedicated employee looking to re-enter the workforce in a dofferent field offering excellent communication skills and an eager willingness to learn. My main goal is to seek and maintain full-time position that offers professional challenges and potential for growth as I navigate the next chapter of my life.
Overview
17
17
years of professional experience
Work History
Cashier
McDonald’s
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Owner/Operator
Amy’s life journey and travels
11.2016 - Current
- Manage day-to-day business operations for an online store
- Insured excellent customer service and satisfaction for each and every customer interaction
- Manage all complaints and escalations in a timely and efficient manner
- Manage all inventory to confirm accuracy and efficiency in orders received
Delivery Driver
Pizza Hut
01.2023 - 04.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Improved delivery accuracy by diligently checking orders before departure.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Caregiver
02.2008 - 11.2016
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Interacted with any healthcare providers, providing excellent communication regarding medication management and all healthcare issues
- Maintained a strict schedule to insure the best outcome for my client’s wellbeing
Education
Recovery Coach - Recovery Coach
Southcentral Kentucky Community And Technical College
Harlan, KY09.2024
Medical billing and coding -
Ultimate medical academy
01.2015
HIGH SCHOOL DIPLOMA -
HARLAN COUNTY HIGH SCHOOL
06.2000
Skills
- Customer Service Skills
- Adaptability
- Flexibility
- Microsoft Office Suite
- Thrive under pressure
- Approachability
- Outgoing
- Communication
- Inventory Optimization
Accomplishments
4.0 grade point average while working full time.
Was awarded a certificate for being on the presidents list while achieving recivery coach certificate
Timeline
Cashier
McDonald’s
07.2024 - Current
Delivery Driver
Pizza Hut
01.2023 - 04.2024
Owner/Operator
Amy’s life journey and travels
11.2016 - Current
Caregiver
02.2008 - 11.2016
Medical billing and coding -
Ultimate medical academy
HIGH SCHOOL DIPLOMA -
HARLAN COUNTY HIGH SCHOOL
Recovery Coach - Recovery Coach
Southcentral Kentucky Community And Technical College