Amy Byrd
Kansas City,Ks
Overview
12
12
years of professional experience
Work History
Technician
Flowers Foods
Lenexa, KS
06.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Server Bartender
RC’s Restaurant and Lounge
Kansas City, MO
12.2019 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Shipping and receiving associate
Ritepack
10.2018 - 01.2019
- Unpacked and inspected incoming shipments; rejected damaged items; recorded shortages.
- Reported the damages and shortages to be rectified.
- Operated fork-lift truck and utilized hand truck to transport, convey and hoist shipments from shipping-and-receiving platform to storage and work areas.
- Maintain records of all outgoing and incoming shipments from and to the warehouse.
- Prepare shipments with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse are correctly fulfilled.
- Consolidate shipping orders.
- Ensure that the goods delivered to the warehouse are in accordance with approved orders and the associated bill of lading or invoice.
- Perform the unpacking of consolidated shipment deliveries and distribute contents to the right.
- Accomplish daily goods movement flow and submit to the Logistics head.
- Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory.
Server
54th st grill
08.2018 - 10.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Garnish and decorate dishes in preparation for serving.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server stations, taking out trash, or checking and cleaning bathrooms.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Collect payments from customers.
Shipping and Receiving associate
Innovative Fulfillment Solutions
01.2016 - 07.2017
- Company Overview: (Riverside MO)
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
- (Riverside MO)
Server
Roni's Pub & Kitchen
08.2015 - 01.2016
- Company Overview: (Overland Park, Ks)
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Garnish and decorate dishes in preparation for serving.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server stations, taking out trash, or checking and cleaning bathrooms.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Remove dishes and glasses from tables or counters, take them to the kitchen for cleaning.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Collect payments from customers.
- (Overland Park, Ks)
Lead Housekeeper
Phoenix Cleaning Co.
01.2013 - 08.2015
- Company Overview: (Gladstone, MO)
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Remove debris from driveways, garages, and swimming pool areas.
- Replace light bulbs.
- Dust and polish furniture and equipment.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- (Gladstone, MO)
Education
High School Diploma -
Turner High School
Kansas City, KS05.2007
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Customer interaction
- Relationship building
- Team Training
- Product Inspections
- Assembly and production
- Production Assistance
Timeline
Technician
Flowers Foods
06.2023 - Current
Server Bartender
RC’s Restaurant and Lounge
12.2019 - 05.2023
Shipping and receiving associate
Ritepack
10.2018 - 01.2019
Server
54th st grill
08.2018 - 10.2018
Shipping and Receiving associate
Innovative Fulfillment Solutions
01.2016 - 07.2017
Server
Roni's Pub & Kitchen
08.2015 - 01.2016
Lead Housekeeper
Phoenix Cleaning Co.
01.2013 - 08.2015
High School Diploma -
Turner High School