Amy Harrison
Katy,TX
Summary
A proven track record with an expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Have successfully managed multiple projects, trouble shooting, and developing innovative solutions. Enjoy working with people as well as independently. And understand that data management is highly confidential.
Overview
25
25
years of professional experience
Work History
Salon Suites Owner
Self Employed
01.2020 - Current
- Opened salon suites concept in March 2022. Worked with General Contractor to complete build process.
- Performed statistical analyses to gather data for operational and forecasting needs. Maintained daily, monthly and quarterly records of costs and revenue. Coordinated board meetings to discuss goals, address concerns, and celebrate achievements.
- Conducted comprehensive market research to maintain competitive pricing.
- Designed our website and social media accounts.
- Designed our logos, signage, and advertisements.
- Leased 20 of 27 suites within first year.
- Host special events to celebrate milestones for clients and tenants.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Created on-boarding procedures for new tenants including legal documents, banking processes, company policies and procedures.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Building and nurturing positive and professional relationships with our tenants and their clients.
- Maintained detailed records on potential tenants to track preferences, feedback, and price inquiries to predict patterns and stay current in market.
Substitute Teacher and Professional Support
Katy ISD
09.2018 - 10.2019
- Substitute in K-5th grade, long term substitute in Kindergarten, and part-time Professional Support working with students that needed additional practice in small group settings.
Corporate Field Trainer
Pappas Restaurants, Inc.
09.2006 - 04.2013
- Collaborated with Department Heads, General Managers, and Research & Development, to identify skills gaps, creating targeted training initiatives that aligned with overall business goals that supported company growth.
- Supervised team of trainers to train fully new staffs during restaurant openings from 2007 to 2013.
- Utilized test stores to evaluate service techniques using real time data and observation to determine level of success for current or new initiatives. Staying for observation and making adjustments as needed.
- Worked with Managers on best practices to implement new products and service initiatives. Working through unique challenges specific to one restaurant or concept.
- Provide feedback to corporate department heads on progress, effectiveness, and success of these roll outs.
- Improved management skills by giving ongoing professional development opportunities in variety of settings; meetings, leadership classes, round table discussions, and working one on one.
- Delivered presentations to all General Managers and corporate department heads on monthly basis.
- Created content for e-learning platforms to train both new staff members and provide continuing education.
- Resigned position to stay at home. Having two small children and traveling for multiple weeks at once was too hard on our family life.
Manager
Yia Yia Mary's - Pappas Restaurants, Inc.
09.2004 - 09.2006
- Part of a 4 person Management Team chosen to open the first Greek Restaurant for the company.
- Led large training classes for new front of house staff members.
- Supervised Front of House staff of up to 40, or Cook Staff of 20 on daily basis. Serving 300-600 people per shift.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Worked with junior managers on food costs, labor costs, writing department schedules, inventory and cost analysis.
- Promoted to Corporate Field Trainer to work in all Pappas concepts.
Store Manager
Stephanie Leigh's
05.2003 - 09.2004
- Led small team in quick serve breakfast and lunch cafe. Trained staff on customer service and product knowledge. Handled 100+ customers on daily basis. Handled all service issues. Managed staff schedules to maximize productivity while adhering to budget constraints,
Project Management
JPMorgan Bank / Venturi Staffing
08.2002 - 04.2003
- Assisted staff of 400 with Secure email database conversion. Responsible for research and corrections on multiple bank internal systems on 1000+ accounts. Prepared and reviewed project status summaries with senior management. Managed all incoming questions from external clients and internal staff.
Manager
Pappasito's Cantina - Pappas Restaurants, Inc.
01.1999 - 04.2002
- Hired as waitstaff in January 1999 while completing correspondence courses and waited to study abroad.
- Promoted to Restaurant Manager in March 2000.
- Led daily shift meetings to prepare for 300-600 dine in guests. Coached staff on service standards, managed staff breaks, prepared all end of day reports.
- Made weekly staffing schedules to ensure high level of efficiency and quality in both food and service.
- Heavy focus on customer experience by talking with dine in guests on regular basis.
- Interviewed, selected, trained, and supervised staff.
- Left position to travel abroad to Central and South America.
Education
Bachelor of Arts - Communications
Texas A&M Health Science Center
College Station, TX12.1999
Skills
- Project Management
- Self Motivated
- Attention to Detail
- Work Planning and Prioritization
- Time Management
- Customer Relations
- Interpersonal Skills
- Troubleshooting and Problem Solving
- Experience with Excel, MS Word, and PowerPoint
- Training Materials Development
- Data Quality Management
- Data Security
Additional Information
My hobbies include yoga, spending time with my kids, and discovering new restaurants. My favorite vacation is relaxing on a sunny beach. I have been a Houston Rodeo Volunteer for 10 years. Served in a variety of PTA roles including PTA President, Treasurer, Hospitality Chair, and helping with many volunteer events at the school.
Timeline
Salon Suites Owner
Self Employed
01.2020 - Current
Substitute Teacher and Professional Support
Katy ISD
09.2018 - 10.2019
Corporate Field Trainer
Pappas Restaurants, Inc.
09.2006 - 04.2013
Manager
Yia Yia Mary's - Pappas Restaurants, Inc.
09.2004 - 09.2006
Store Manager
Stephanie Leigh's
05.2003 - 09.2004
Project Management
JPMorgan Bank / Venturi Staffing
08.2002 - 04.2003
Manager
Pappasito's Cantina - Pappas Restaurants, Inc.
01.1999 - 04.2002
Bachelor of Arts - Communications
Texas A&M Health Science Center