Amy Cain
Memphis,TN
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
Work History
Project Manager
Flyway Express
09.2019 - Current
- Prioritized critical tasks during high-volume seasons to reduce operating costs by merging crossover routes and reducing errors in delivery addresses, reducing costs by 28%.
- Managed up-to-date reporting of task tracking & project progress; identified 11 delays in performance and implemented new processes.
- Led transition of increasing on time deliveries by implementing new software program and a faster and more accurate process
- Oversaw contract negotiations, request for information, submission, and 15+ other project-related documents.
- Proposed productivity management tracking, helping augment 65% division performance.
- Spearheaded monthly meetings with 7 station supervisors and 5 leads to track implementation and project milestones.
- Guided cross-functional teams of 200+ employees, advancing collaboration between stations to meet project objectives, reducing overlap by 34%.
Administrative Coordinator
St. Jude Children's Research Hospital
01.2017 - Current
- Streamlined operations to accommodate scheduling needs of 6 C-suite executives, with 150+ travel arrangements made across multiple time zones in Europe, Asia, & North America.
- Maintained up-to-date reporting of task tracking & project progress; identified 11 delays in performance and implemented new processes.
- Collaborated with executives and management teams bi-weekly to ensure accuracy of financial budgets, grant reporting, contract negotiations, and internal communication, providing effective project management and meeting deadlines.
- Planned and organized strategic business meetings totaling over 200 hours, facilitating successful event management with timely scheduling of agendas, presentations, meals, and conference space.
- Prepared agendas & materials to facilitate over 40 executive leadership meetings, in-person and virtually, streamlining efficiency while enabling better decision-making.
- Composed and drafted comprehensive documents for 20+ seminars, FY review reports, academic courses for 100 + students & 35 grant applications
Manager, Program Recruitment and Retention
Junior Achievement Of Memphis And The Mid-South
02.2015 - 07.2017
- Accomplished multiple tasks within established timeframes.
- Fostered relationships with 50 educational partners, businesses, and nonprofits for up-to-date program delivery information yielding 20% enrollment increase.
- Assessed extensive online feedback from 300 graduates that contributed positively to functionality enhancements and overall improvement in client experience.
- Maximized customer satisfaction by providing guidance and support to 25+ program participants to ensure timely fulfillment of requirements, resulting in significant increase in successful program completion rate.
- Formulated and implemented engaging campaigns to raise awareness of events, increasing yearly attendance.
- Facilitated operations for Board of Directors, coordinating 15+ meetings and organizing distributions of over 200 meeting materials annually.
Assistant Director, Registration
Start 2 Finish
03.2010 - 11.2016
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Collaborated with 75+ partners to develop community service events reaching 500 volunteers and 1000 service hours
- Expertly allocated resources to plan and coordinate 45 yearly, large-scale events reaching an attendance of 4000 individuals, increasing participation annually
- Strengthened company dynamics with 120 employees and vendors across 4 different teams to ensure smooth operations of registration support.
- Crafted marketing messaging aimed at engaging diverse target demographics, boosting interactions, and expanding presence across 3 social media channels
Education
Bachelor of Science - Healthcare Administration
Purdue
West Lafayette, IN12.2024
Associate of Science - Nursing
Southwest Tennessee Community College
Memphis, TN05.2020
Skills
- Project Management, planning and scheduling
- Schedule and Logistics Management
- Agile and Waterfall Methodologies
- Budget Control
- Cross-Functional Collaboration
- Business Process Improvement
- Vendor Management
- Statistical Data Management
- Work Prioritization
- Teamwork and Collaboration
- Microsoft 365
- Virtual Platforms (Zoom, WebEx, Slack, Workday)
Timeline
Project Manager
Flyway Express
09.2019 - Current
Administrative Coordinator
St. Jude Children's Research Hospital
01.2017 - Current
Manager, Program Recruitment and Retention
Junior Achievement Of Memphis And The Mid-South
02.2015 - 07.2017
Assistant Director, Registration
Start 2 Finish
03.2010 - 11.2016
Bachelor of Science - Healthcare Administration
Purdue
Associate of Science - Nursing
Southwest Tennessee Community College
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