Amy Cain
Philadelphia,PA
Summary
Administrative professional with over 10 years of leadership experience, specializing in problem-solving and customer service. Demonstrated expertise in cash management and inventory oversight, leading to improved operational efficiency. Adaptable and proactive, committed to supporting team success and driving positive outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Finance
Boyds
Philadelphia, USA
09.2017 - Current
- Provide direct support to the CFO by completing the daily sales audit report, ensuring accuracy of POS transactions and correcting issues accordingly
- Work closely with the e-commerce and marketing department by processing online customer orders through Shopify, communicating current promotions to associates, and adjusting register sales as needed
- Perform a wide variety of administrative tasks for the CFO and senior leadership teams including: preparing sales reports, maintaining and updating confidential records, directing 100+ customer calls daily, acting as lead controller for recurring store inventories, and assisting with special projects as requested
- Facilitate training for new hires on how to operate phone systems, utilize company software and databases, and process paperwork
- Support the Executive Assistants with creating purchase orders, entering new products into the system, and receiving merchandise
Customer Service Representative
Boyds
Philadelphia, USA
10.2010 - 09.2017
- Provided outstanding customer service in a luxury retail setting through effective communication, understanding customer expectations, and upholding company values
- Operated POS system by ringing sales and processing various forms of payments for high-end merchandise, carrying out returns and exchanges, and balancing register
- Maintained current knowledge of marketing plans, discounts and promotions, and upcoming events to better serve clients
- Assisted management and sales specialists with elevated client service, floor merchandising, stock room maintenance, and event assistance
- Maintained customer records by ensuring all account information is current
Key Holder/Sales Associate
Gucci
Queenstown, USA
05.2010 - 08.2010
- Worked effectively as a part of a team, as well as independently to meet and exceed both individual and company goals
- Responsible for the opening/closing of the store, submitting bank deposits, reconciling paperwork, and operating POS system
- Increased sales by maintaining extensive product knowledge providing exceptional customer service
Key Holder/Floor Supervisor
Escada
Queenstown, USA
08.2009 - 05.2010
- Supported sales staff by setting a leadership example on selling techniques, etiquette, and client engagement
- Cultivated and maintained excellent client relationships while managing client database files, tracking customer preferences, and providing consistent follow up
- Trained new employees to understand company sales principles and best customer service practices
Skills
- Problem solving
- Leadership
- Adaptability
- Teamwork
- Cash Management
- Thorough and systematic
- Communication
- Time optimization
- Troubleshooting
- Inventory management
- Customer service
- Microsoft Office Suite
Certification
- Process Data from Dirty to Clean
- Prepare Date for Exploration
- Analyze Data
- Foundations: Data, Data, Everywhere
- Ask Questions to make Data Driven Decisions
- Share Data through Art of Visualization
Timeline
Administrative Assistant - Finance
Boyds
09.2017 - Current
Customer Service Representative
Boyds
10.2010 - 09.2017
Key Holder/Sales Associate
Gucci
05.2010 - 08.2010
Key Holder/Floor Supervisor
Escada
08.2009 - 05.2010