Amy Calain
Montrose
Summary
Healthcare professional with extensive experience at WVU Medicine, specializing in patient care coordination. Demonstrated success in improving clinic operations through strategic planning and effective staff training. Proficient in electronic medical records and skilled in building strong relationships with patients and multidisciplinary teams to drive optimal health outcomes.
Overview
9
9
years of professional experience
Work History
Ambulatory Clinic Coordinator Preceptor
WVU Medicine
Elkins
10.2023 - Current
- Assisted in the coordination of patient care services, including scheduling appointments and managing medical records.
- Monitored inventory levels of supplies and medications to ensure adequate stock on hand at all times.
- Provided administrative support to clinic staff, such as filing paperwork, maintaining databases, and preparing reports.
- Responded to inquiries from patients and healthcare providers regarding clinic services and policies.
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare operations.
- Assisted in the development of new procedures and protocols related to clinic operations.
- Performed data entry of patient information into electronic medical records system.
- Acted as a liaison between the clinic administration and external vendors or contractors.
- Coordinated with physicians and other healthcare professionals to ensure quality care delivery.
- Prepared purchase orders for procurement of office supplies or equipment needed by the facility.
- Maintained confidentiality of patient health information according to HIPAA guidelines.
- Managed daily appointment schedules for physicians and other clinical personnel.
- Answered telephone calls from patients seeking advice or assistance with their medical needs.
- Kept examination rooms and smaller pod areas clean for new patients.
- Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
- Arranged for prescribed laboratory tests, specialist referrals and diagnostic procedures.
- Restocked supplies in examination rooms and team stations to support clinic operations.
- Assisted with biopsies, injections and aspirations based on treatment requirements.
- Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
- Directed and escorted patients to treatment areas per appointment plans.
- Collected information to aid physicians in treating patients' needs.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Recruited, hired and trained new medical and facility staff.
Ambulatory Registered Nurse
WVU Medicine
Elkins
06.2019 - 10.2022
- Maintained accurate documentation of patient encounters according to facility standards.
- Advised family members about proper homecare techniques for continued recovery at home.
- Utilized critical thinking skills when assessing patient data for appropriate interventions.
- Provided emotional support and counseled patients regarding their diagnosis and treatment plans.
- Collaborated with multidisciplinary team members including physicians, social workers, case managers, and other healthcare professionals to coordinate patient care.
- Assessed and monitored patient health, vital signs, and symptoms to identify any changes in condition.
- Participated in continuing education activities to stay abreast of new developments in nursing practice.
- Provided direct patient care services such as wound care, medication administration, IV therapy, and patient education.
- Monitored the progress of chronic illnesses such as diabetes and hypertension through regular checkups.
- Collaborated with multidisciplinary team members to ensure optimal patient outcomes.
- Educated patients on disease processes and treatments to promote understanding of their conditions.
- Developed nursing care plans for ambulatory patients to ensure optimal health outcomes.
- Coordinated follow-up visits with primary care providers or specialists as needed.
- Performed physical assessments of ambulatory patients to assess current medical status.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Stocked clinical workstations and procedure rooms with necessary supplies.
Registered Nurse, PACU
Davis Medical Center
Elkins
03.2018 - 06.2019
- Maintained a safe environment for patients by adhering to established policies and procedures.
- Performed wound care, dressing changes and administered medications as prescribed by physicians.
- Monitored intravenous infusion pumps, ensuring proper dosage of medication.
- Instructed family members on post-operative care techniques at home.
- Ensured that all documentation was accurate and up-to-date in the electronic health record system.
- Managed emergency situations such as airway obstruction, cardiac arrest and shock.
- Initiated IV access when needed for blood draws or administration of fluids and medications.
- Maintained a safe environment by adhering to infection control policies and procedures.
- Provided patient education regarding recovery process and pain management techniques.
- Provided emotional support to families during stressful times.
- Documented patient assessments accurately according to hospital policy.
- Assisted in the transfer of critically ill patients from operating room to PACU and ICU units.
- Reviewed medical records for accuracy and completeness.
- Communicated effectively with other healthcare staff to coordinate patient care plans.
- Assessed patients' post-operative physical condition, including vital signs and oxygen saturation levels.
- Conducted pre-op assessment of patients prior to surgery or procedure.
- Administered medications as ordered by physicians via various routes.
- Utilized evidence-based nursing practices while providing direct patient care.
- Employed nursing best practices and clinical judgment to continuously evaluate patients' progress and employed intervention to achieve desired outcomes.
- Administered medications to manage progression off anesthesia medications, deal with side effects and promote recovery.
- Completed direct patient care tests to determine current conditions, responses and needs.
- Evaluated assigned patients to effectively plan, implement and document skilled nursing care.
- Helped patients regain independence with clear recovery goals and guidance.
Registered Nurse, Medical-Surgical Unit
Davis Medical Center
Elkins
06.2016 - 03.2018
- Provided direct nursing care to medical-surgical patients including assessments, treatments, medications and documentation of care.
- Provided compassionate end-of-life care for terminally ill patients and their families.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Prioritized workloads according to urgency levels ensuring timely completion of assignments.
- Utilized evidence based practice guidelines when making decisions regarding patient care needs.
- Responded quickly and effectively to life threatening situations utilizing advanced cardiac life support protocols.
- Supported new staff members by providing orientation to the Medical-Surgical Unit procedures and protocols.
- Assisted physicians during exams or other medical procedures as needed.
- Actively participated in performance improvement initiatives that focused on enhancing quality of services rendered by the Medical-Surgical Unit.
- Assessed, monitored and documented patient progress on a daily basis.
- Maintained accurate records of all patient interactions, treatments, medications administered and any changes in condition.
- Demonstrated excellent interpersonal communication skills when interacting with patients, family members, physicians or other healthcare professionals.
- Maintained accurate documentation of patient information in electronic medical records system.
- Participated actively in unit meetings to discuss clinical issues related to patient outcomes, care plans, staffing concerns.
- Participated in continuing education programs to maintain professional licensure requirements.
- Instructed patients and families in health promotion activities such as proper nutrition, wound care and disease prevention.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
- Performed vital signs monitoring for early identification of changes in patient condition or response to treatment plan.
- Managed multiple tasks simultaneously while maintaining high standards of professional conduct.
- Developed positive relationships with patients to ensure quality holistic care was provided throughout the hospital stay.
- Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
- Performed cardiopulmonary resuscitation accurately and effectively.
- Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Education
Bachelor of Science - Nursing
Davis And Elkins College
Elkins, WV05-2018
Associate of Science - Nursing
Davis And Elkins College
Elkins, WV05-2016
Skills
- Patient communication
- Electronic medical records
- Regulatory compliance
- Staff training
- Conflict resolution
- Time management
- Patient confidentiality
- Patient care coordination
- HIPAA compliance
- Appointment scheduling expertise
- Time management proficiency
- Multitasking
- Goal setting
- Relationship building
- Interpersonal skills
- Strategic planning
- Communication
- Staff supervision
Timeline
Ambulatory Clinic Coordinator Preceptor
WVU Medicine
10.2023 - Current
Ambulatory Registered Nurse
WVU Medicine
06.2019 - 10.2022
Registered Nurse, PACU
Davis Medical Center
03.2018 - 06.2019
Registered Nurse, Medical-Surgical Unit
Davis Medical Center
06.2016 - 03.2018
Bachelor of Science - Nursing
Davis And Elkins College
Associate of Science - Nursing
Davis And Elkins College
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