Amy Callender
Bonne Terre,MO
Summary
Dynamic property management expert with extensive experience at Eagle Point Management, LLC, specializing in tenant relations and compliance oversight.
Overview
18
18
years of professional experience
Work History
Office Administrator
Lake Timberline Board of Trustees, Inc.
Bonne Terre, Missouri
06.2024 - 01.2026
- Managed accountability for all monies received, balancing registers and generating daily financial reports to ensure accurate financial oversight.
- Prepared payroll checks and assisted with daily and weekly bank deposits.
- Maintaining accurate ledgers, and posting payments as received.
- Handling assessment statements and delinquent accounts.
- Preparation, filing, and recording of liens and lien releases.
- Preparing, researching, and recording deeds.
- Coordinated legal matters with Board's attorney to facilitate compliance and resolve issues efficiently.
- Serving as a liaison with St. Francois County offices (Recorder of Deeds, Assessor, Collector).
- Ensuring all real estate taxes are paid, and accurately recorded.
- Managing the acquisition of lots due to delinquent accounts.
- Maintained accurate records of Board-owned properties and compiled property sale lists, enhancing transparency and accessibility for stakeholders.
- Maintaining, updating, and creating governing and operational documents.
- Updated website content to ensure accurate information for users. and accuracy.
- Being directly accountable to the Board for all Board-owned property, equipment, materials, and supplies.
- Assisting property owners with permits, fees, assessments, maintenance requests, security concerns, and Board inquiries.
- Issuing and selling of vehicle, boat, and ATV stickers, gate cards, maps, and related items.
- Managing incoming and outgoing mail, and professional phone communications.
- Performing all other tasks necessary to support daily operations.
911 Dispatcher
St. Francois County Joint Communications 911 Cntr
Park Hills, Missouri
10.2023 - 03.2024
- Coordinated with police, fire, and medical services to facilitate timely emergency responses.
- Provided real-time updates to responders during critical situations.
- Prioritized public emergency and non-emergency calls for efficient personnel dispatch.
- Operated emergency communication systems for effective call routing.
- Monitored radio channels and documented incidents for accurate record-keeping.
- Maintained radio contact with field units to ensure safety and track task completion.
- Trained new dispatchers on protocols and emergency response procedures.
- Conducted drills to assess emergency preparedness and recorded outcomes for future reference.
Area Manager LIHTC & HUD (Project Based Section 8)
Eagle Point Management, LLC
South Portland, ME
12.2022 - 05.2023
- Managed property operations, ensuring compliance with company policies and regulations to maintain operational integrity.
- Oversaw tenant relations, achieving high satisfaction and retention rates.
- Coordinated maintenance requests, enhancing response times and service quality to improve tenant satisfaction.
- Conducted property inspections to identify maintenance needs and enhance safety compliance.
- Developed and implemented budget plans for effective property management activities.
- Negotiated vendor contracts, obtaining competitive pricing and ensuring high-quality service delivery.
- Trained new staff on company procedures and customer service standards.
- Maintained records of repairs, renovations, and other activities for each property.
Area | Regional Property Manager
Gill Family Properties, LLC
Dexter, MO
03.2012 - 07.2022
- Managed property operations to ensure compliance with company policies and regulations.
- Oversaw tenant relations, achieving high satisfaction and retention rates.
- Developed and implemented budget plans for effective property management activities.
- Coordinated maintenance requests to reduce response times and improve service quality.
- Conducted property inspections to identify maintenance needs and enhance safety compliance.
- Negotiated vendor contracts to achieve competitive pricing and enhance service delivery.
- Trained new staff on company procedures and customer service standards.
- Maintained detailed records of repairs, renovations, and property activities to support operational transparency.
Multi-Site Property Manager
Berkshire Management Company, LLC
Creve Coeur, MO
03.2012 - 07.2022
- Managed property operations, ensuring adherence to company policies and regulations.
- Oversaw tenant relations, achieving high satisfaction and retention rates.
- Developed and implemented budget plans for effective property management activities.
- Coordinated maintenance requests to enhance response times and service quality.
- Conducted property inspections to identify maintenance needs and enhance safety compliance.
- Negotiated vendor contracts to achieve competitive pricing and maintain service excellence.
- Trained new staff on company procedures and customer service standards.
- Maintained records of repairs, renovations, and other activities for each property.
Tax Credit/LIHTC, HUD (project based Section 8) & Market Rate Property Manager
Cohen-Esrey LLC
Overland Park, KS
03.2008 - 02.2011
- Managed property operations to ensure compliance with company policies and regulations.
- Oversaw tenant relations, achieving high satisfaction and retention rates.
- Coordinated maintenance requests to improve response times and enhance service quality.
- Conducted property inspections to identify maintenance needs and enhance safety compliance.
- Developed and implemented budget plans to support effective property management activities.
- Negotiated vendor contracts to secure competitive pricing and ensure service excellence.
- Trained new staff on company procedures and customer service standards.
- Maintained records of repairs, renovations, and other activities for each property.
Education
General Education Degree (G E D) -
Fox Sr. High
Arnold, MO05.2002
Skills
- Payroll administration
- Financial reporting
- Property management
- Compliance monitoring
- Document preparation
- Customer relationship management
- Vendor negotiations
- Tenant relations
- Budget development
- Maintenance coordination
- Emergency response
- Problem solving
- Conflict resolution
- Computer and software literacy
- Budgeting and financial analysis
- Effective communication
- Team leadership
- Networking and relationship building
- Goal achievement
- Organizational skills
- Performance evaluation
- Community development
- Asset management
- Professionalism
- Analytical thinking
- QuickBooks and Sage 50 proficiency
- Board relations management
- Microsoft Office expertise
- Advertising and marketing strategies
- Complex problem solving skills
- Attention to detail
- Time management skills
- Schedule coordination
Summary
- Ten + years of experience in LIHTC HUD (Project Based Section 8) Conventional | Market Rate Property Management, 06/21/12, 07/12/22
- Three + years of experience as Area | Regional Property Manager (Market Rate), 03/30/18, 07/12/22
- Three years of experience in Tax Credit HUD (Project Based Section 8) and Market Rate Property Management, 03/01/08, 02/28/11
- Certificate of completion from IHDA for participating in the Technical Services’ Tax Credit Compliance Training, 06/17/09
- Certificate of completion from IHDA for participating in the Asset Management Services Training, 06/17/09
- Six months experience as leasing Agent, 01/01/02, 12/31/03
- Grace Hill Training, 2022, 2023
References
References available upon request.
Timeline
Office Administrator
Lake Timberline Board of Trustees, Inc.
06.2024 - 01.2026
911 Dispatcher
St. Francois County Joint Communications 911 Cntr
10.2023 - 03.2024
Area Manager LIHTC & HUD (Project Based Section 8)
Eagle Point Management, LLC
12.2022 - 05.2023
Area | Regional Property Manager
Gill Family Properties, LLC
03.2012 - 07.2022
Multi-Site Property Manager
Berkshire Management Company, LLC
03.2012 - 07.2022
Tax Credit/LIHTC, HUD (project based Section 8) & Market Rate Property Manager
Cohen-Esrey LLC
03.2008 - 02.2011
General Education Degree (G E D) -
Fox Sr. High