Amy Calvetti
Sun Prairie,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offering 30 years of supervising experience to streamline processes and delivering valuable administrative support. More than 20 years experience training staff, resolving exceptions & problems that occur. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Work Coordinator
US Bank
03.2009 - Current
- Back up to Manager duties when out of office
- Resolve exceptions and problems of a more routine nature, referring & consult manager with more complex problems when necessary
- Compile documentation for internal quarterly audits
- Collaborate on multiple committees creating informational e-mails sent within the bank.
- Part of the testing team for internal system upgrades
- Participate in logging incoming deposits, distribute workload, monitor production
- Processing deposits and filling change orders if necessary
- Prepare daily & end of day reports
- Provides work direction and training to staff
Teller Associate
US Bank Vault
11.1999 - 03.2009
- Back up to Work Coordinator
- Process customer deposits & change orders
- Research internal teller differences & customer deposit inquiries
Home Mortgage Processor
US Bank
Madison, Wisconsin
11.1998 - 11.1999
- Processing home loan applications
- Responsible for answering phones, filing & mail distribution
Cash Office Manager
Walmart
05.1997 - 12.1998
- Supervised office associates
- Responsible for balancing cash registers & safe
- Prepare deposits for shipment to bank
- Research cash drawer differences
- Review & process daily paperwork
- Review monthly reporting for corporate office
Head Customer Service Manager
Walmart
08.1995 - 05.1997
- Supervised cashiers, Layaway and customer service desk employees
- Responsible for scheduling cashiers in Layaway, the Service Desk & front cash registers
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Automotive Department Manager
Walmart
08.1992 - 08.1995
- Supervised night and weekend associates in the department
- Responsible for ordering merchandise & stocking department
Education
Bachelor of Science -
North Dakota State University
Skills
Research experience
Dependable and Responsible
Teamwork and Collaboration
Flexible and Adaptable
Self-Motivated
Good Telephone Etiquette
Attention to Detail
Decision-Making
Organization and Time Management
Excellent multi-tasking ability
Mail handling
Workflow planning
Administrative support
Customer/Client relations
Telephone skills
Security awareness
Cross-functional team collaboration
Complaint resolution
Accomplishments
Dedicated Committee/Team Member:
2 years US Bank procedure committee
3 years US Bank Track Point & Inbound Visibility team
Current-
US Bank Recon Extended Network balancing team
US Bank Workforce Alignment team
US Bank Employee Engagement team
Community Service Volunteer:
14 years Agrace Hospice Volunteer
12 years United Way Committee which includes 2 years Co-Chair United Way Committee & Spirit of America Award 2011
Timeline
Work Coordinator
US Bank
03.2009 - Current
Teller Associate
US Bank Vault
11.1999 - 03.2009
Home Mortgage Processor
US Bank
11.1998 - 11.1999
Cash Office Manager
Walmart
05.1997 - 12.1998
Head Customer Service Manager
Walmart
08.1995 - 05.1997
Automotive Department Manager
Walmart
08.1992 - 08.1995
Bachelor of Science -
North Dakota State University