Amy Campagne
Stow,OH
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Store Sales Manager
Signet Jewelers
2019.06 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory levels for optimal turnover, reducing stock discrepancies and ensuring product availability.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
- Oversaw regular inventory audits identifying discrepancies taking corrective actions where necessary.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
- Optimized scheduling practices to ensure adequate staffing during peak hours while minimizing labor costs.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
- Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Built relationships with customers and community to establish long-term business growth.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Manager
Walmart
2016.04 - 2019.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Sales Manager
Signet Jewelers
2006.05 - 2016.04
Education
Bachelor Of Arts - Business Management/Communication Studies
Carlow University
Pittsburgh, PA05.2006
Skills
- Customer Service
- Sales Reporting
- Employee Scheduling
- Staffing
- Loss Prevention
- Driven Work Ethic
- Critical Thinking
- Sales Team Leadership
Timeline
Store Sales Manager
Signet Jewelers
2019.06 - Current
Assistant Manager
Walmart
2016.04 - 2019.06
Store Sales Manager
Signet Jewelers
2006.05 - 2016.04
Bachelor Of Arts - Business Management/Communication Studies
Carlow University
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